Sonia Gonzalez

Dynamic and results-driven healthcare operations leader with over 20 years of experience in enhancing patient and family engagement, managing volunteer programs, and delivering consumer service excellence across a large healthcare network. Expertise in compliance, program development, and cross-functional collaboration has led to successful implementation of system-wide process improvements that elevate patient experiences, streamline operations, and ensure regulatory adherence. Recognized as a skilled communicator and trusted advisor to executive leadership, dedicated to achieving measurable outcomes aligned with the organizational mission. Proven ability to manage professional networks with a strong emphasis on team collaboration and adaptability in evolving environments, consistently demonstrating reliability and a results-oriented approach to achieving organizational goals.

• Managed design and logistics for the Consumer Services Call Center
• Implemented and facilitate nine Patient and Family Advisory Councils for the HMH Network.
• Recognized as network Subject Matter Expert (SME) for volunteer operations and consumer services.
• Standardized volunteer onboarding education and implemented harmonized safety/security video, improving compliance scores.
• Streamlined communication workflows, improving executive response times.
• Increased efficiency of meeting preparation, resulting in more effective leadership alignment sessions.
• Successfully collaborated on a scaled TCAB Volunteer Program for patient feeding, with plans for network-wide expansion.

· HMH Wellbeing Subcommittee (2024–Present): Collaborate on initiatives supporting staff wellness and engagement across the network.

· HMH Hispanic & Latinx Resource Group (2023–Present): Champion diversity and inclusion by promoting cultural awareness and representation.

· HMH Network DEI Executive Council (2022–Present): Advise on network-wide diversity, equity, and inclusion strategies to strengthen organizational culture.

· HMH Pathways to RISE Graduate (2022): Completed leadership development program focused on advancing in leadership roles.

· HMH Mentoring Team Member Resource Group (2022): Mentor colleagues to support professional growth and career advancement.

· Society for Human Resource Management (2022–2023): Maintained membership to stay current on HR compliance and workforce trends.