- Italian: Native/Fluent
- English: Fluent
- Spanish: Fluent
SONIA GRADIA
Naples,Florida
Summary
Multilingual hospitality and customer service professional with 30+ years of experience supporting guests, resolving concerns, and maintaining composure in fast-paced, multicultural environments. Strong background in safety awareness, service recovery, team coordination, and professional communication. Fluent in Italian, English and Spanish; available to travel and relocate.
Overview
1
1
Language
1
1
Certification
30
30
years of professional experience
Work History
OWNER / MANAGER
Trattoria Mangia
Naples, FL
01.2017 - Current
- Lead daily hospitality operations while maintaining high standards for service, safety, cleanliness, and professionalism.
- Managed front-of-house and back-of-house workflow to ensure efficient service, consistent food quality, and a positive guest experience.
- Oversaw staff scheduling, training, and daily performance to support teamwork, accountability, and smooth shift execution.
- Managed front-of-house and back-of-house workflow to deliver efficient service, uphold food quality standards, and enhance guest satisfaction.
- Oversaw staff scheduling, training, and performance management to foster teamwork and ensure effective shift execution.
- Coordinated inventory, purchasing, and vendor relationships to ensure product availability and control operational costs.
- Maintained food safety, sanitation, and cleanliness standards in alignment with ServSafe practices and restaurant operating requirements.
RESTAURANTS & HOSPITALITY
Naples, FL
01.1999 - 01.2016
- Michelangelo Italian Restaurant | Naples, FL
- Morning Country Club | Naples, FL
- Bath and Tennis Country Club | Naples, FL
- Peppi’s Italian Restaurant | Naples, FL
- Provided excellent customer service in restaurant and hospitality environments while maintaining a warm, professional atmosphere. Skilled in assisting guests; taking orders, processing payments, maintaining cleanliness and food safety standards, collaborating effectively with team members.
DAYCARE TEACHER
Naples, FL
01.2002 - 01.2004
- Provided attentive supervision in a safe, structured environment requiring patience, responsibility, and clear communication.
ITALIAN LANGUAGE TEACHER / INSTRUCTOR
Naples, FL
01.2002 - 01.2004
- Taught Italian to students and adult learners, adapting communication to different needs and experience levels.
- Supported cultural understanding through respectful, clear, and professional instruction.
- Pelican Marsh Elementary School; Barron Collier High School | Part-Time / Evening Classes
INTERNATIONAL HOTEL EXPERIENCE
Rome & Riccione, Italy
01.1997 - 01.1999
- Provided welcoming service to international guests at Hotel Bernini, Holiday Inn, and Hotel Blue Bar, enhancing their overall experience.
- Assisted diverse guests with solution-oriented service, ensuring satisfaction and fostering a positive environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Arts - Tourism And Hospitality
Accademia Nazionale Comunicazione E Immagine
Rome, Italy04.1997
High School Diploma -
A. Ceccherelli
Rome, Italy06.1994
Skills
- Customers Service
- Guest Relations
- Service Recovery
- Conflict Resolution
- Operational safety
- Compliance Management
- Stress management
- Multitasking
- Team Collaboration
- Cultural sensitivity
- Cross-Cultural Communication
- Adaptability
Certification
ServSafe Food Protection Manager Certification — Issued August 10, 2025
Languages
Additional
- U.S. and Italian Passports
- Available to Travel and Relocate
Timeline
OWNER / MANAGER
Trattoria Mangia
01.2017 - Current
DAYCARE TEACHER
01.2002 - 01.2004
ITALIAN LANGUAGE TEACHER / INSTRUCTOR
01.2002 - 01.2004
RESTAURANTS & HOSPITALITY
01.1999 - 01.2016
INTERNATIONAL HOTEL EXPERIENCE
01.1997 - 01.1999
Associate of Arts - Tourism And Hospitality
Accademia Nazionale Comunicazione E Immagine
High School Diploma -
A. Ceccherelli