Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SONIA GUERRERO

Richardson

Summary

Dynamic and results-driven professional with extensive experience from previous employment, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through personalized service and effective employee training. Bilingual in Spanish, with strong cash handling accuracy and organizational skills, ensuring efficient operations and a positive shopping experience.

Overview

4
4
years of professional experience

Work History

Cashier Team Lead

Cavender's Boot City
Plano
10.2024 - Current
  • Supervised cashier team to ensure efficient customer service.
  • Managed cash registers and handled monetary transactions accurately.
  • Trained new cashiers on register operations and company policies.
  • Performed daily opening and closing procedures for the register area.
  • Processed refunds and exchanges according to company policy.
  • Conducted inventory audits to ensure the accuracy of product levels in the store.
  • Counted and balanced cashier drawers.
  • Answered phone calls to assist customers with questions and orders.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Merchandise associate

Dallas Cowboys official pro shop
Arlington
09.2024 - 01.2025
  • Created and maintained store displays to ensure merchandise was presented in an attractive, organized manner.
  • Responded quickly to customer inquiries about product availability, or specifications.
  • Stocked shelves with merchandise to ensure the availability of products for customers.
  • Coordinated with the sales floor team to ensure the timely replenishment of sold-out items.
  • Collaborated with team members to complete tasks during peak hours, effectively.
  • Organized backroom supplies, and ensured cleanliness for a safe working environment.
  • Managed the returns process, including restocking items, and updating the inventory system.
  • Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe.

Store Associate

RaceTrac
Plano
08.2023 - 06.2024
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Rang up items into point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
  • Maintained the inventory of products on store shelves consistently keeping everything restocked.

Cashier, Customer service

Raising Canes Chicken Fingers
Richardson
02.2022 - 10.2022
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Operated a POS system to process payments and refunds.

Education

High School Diploma -

Berkner High School
Richardson, Tx
05.2023

Some College (No Degree) - Nursing

Collin Community College
Plano

Skills

  • organizational skills
  • adaptability
  • Team collaboration
  • Empathy and patience
  • Ability to work under pressure
  • Customer service
  • Cash handling accuracy
  • Inventory management
  • Employee training
  • Sales promotion

Languages

Spanish
Native/ Bilingual

Timeline

Cashier Team Lead

Cavender's Boot City
10.2024 - Current

Merchandise associate

Dallas Cowboys official pro shop
09.2024 - 01.2025

Store Associate

RaceTrac
08.2023 - 06.2024

Cashier, Customer service

Raising Canes Chicken Fingers
02.2022 - 10.2022

High School Diploma -

Berkner High School

Some College (No Degree) - Nursing

Collin Community College

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