Sonia Gutierrez
Bronx
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
Family Babysitter
Multi Family
10.2021 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Led indoor and outdoor activities to entertain and occupy children.
- Helped children learn how to complete small chores appropriate for age level.
- Assisted older kids with homework, school projects and chores.
- Took children to extra-curricular activities and on outings to approved locations.
- Reassured children when upset providing emotional support and stability.
General Manager
Gotan
12.2014 - 03.2021
- Complete cafe opening and closing procedures and manage cash deposits
- Oversee employees work in front and back of the house to ensure compliance with company policies, regulations and food safety guidelines
- Counted cash in the register drawer at the beginning and end of the shift
- Processed POS transactions, including cash and refunds
- Create a weekly schedule for staff
- Assist the Payroll Manager.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules.
- Set clear expectations and created positive working environment for employees.
Colorist Assistant
Oscar Blandi Salon
02.2019 - 11.2020
- Handled inventorying of hair products.
- Communicated effectively with clients to establish expectations and desires for color treatment.
- Kept on top of current hair cutting, coloring and styling trends.
- Established rapport and positive client relationships to maintain and expand clientele via referrals and word-of-mouth.
- Promoted salon products to maintain color treatments to clients, making recommendations based on hair health, texture and applied services.
- Documented client information, color treatment formulas and general notes on services into logbooks.
- Brushed, washed and thoroughly rinsed clients' hair prior to coloring, avoiding pulling hair or aggravating scalp.
- Prepared hair for styling, coloring treatments and cuts.
- Selected and formulated chemical color treatments to achieve clients' desired hair color, measuring and mixing components with accuracy.
Assistant Manager
Dirk the Norseman
01.2014 - 03.2015
- Assist Restaurant Manager with daily operations of restaurant and associates
- Train and all the new staff
- Plans and prepares work schedules to provide the best possible level of customer service and floor coverage
- Take customers orders.
Supervisor
OTG Management JFK Airport
06.2004 - 09.2007
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
Education
ESTHETICIAN -
Christine Valmy International School For Esthetics, Skin Care & Makeup
New York, NY02.2024
COSMETOLOGY -
Empire Beauty School
New York, NY02.2019
1 Year
BORICUA COLLEGE
The Bronx, NY2015
GED -
Bronx Adult Learning Center
The Bronx, NY01.2008
Skills
- Educational Support
- Self-Confidence Development
- Strategy Management
- Team Support
- Maintaining Safe Environment
- Managing Routines
- Performance Tracking and Evaluations
- Managing Files and Records
Languages
English
Spanish
Timeline
Family Babysitter
Multi Family
10.2021 - Current
Colorist Assistant
Oscar Blandi Salon
02.2019 - 11.2020
General Manager
Gotan
12.2014 - 03.2021
Assistant Manager
Dirk the Norseman
01.2014 - 03.2015
Supervisor
OTG Management JFK Airport
06.2004 - 09.2007
ESTHETICIAN -
Christine Valmy International School For Esthetics, Skin Care & Makeup
COSMETOLOGY -
Empire Beauty School
1 Year
BORICUA COLLEGE
GED -
Bronx Adult Learning Center
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