Sonia Gutierrez
Dallas,Tx
Summary
Dynamic administrative professional with a proven track record at The Mian Development Corp DBA Sterling Hotel Dallas, excelling in service excellence and operational efficiency. Skilled in data entry and office administration, I fostered team performance and enhanced customer satisfaction through effective communication and strategic problem-solving. A dedicated team player committed to driving results. Diligent Assistant GM with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
J 7 Logistics LLC
Dallas, TX
03.2022 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Managed 3 phone calls at once with truckers and brokers and email correspondence and handled incoming and outgoing mail
- Assisted owner operator with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships with brokers in the transportation Industry through timely response to inquiries and going above and beyond to accommodate all requests.
Assistant General Manager of Operations
The Mian Development Corp/ DBA Sterling Hotel
Dallas, TX
09.2015 - 03.2022
- Led operational initiatives to enhance efficiency and reduce costs across multiple departments.
- Streamlined workflow processes, resulting in improved team productivity and service delivery
- Mentored hotel staff, fostering professional growth and enhancing team performance
- Developed training programs to improve employee skills and operational knowledge
- Coordinated with cross-functional teams to ensure alignment on strategic objectives
- Enhanced hotel customer satisfaction with timely resolutions of issues and effective communication strategies.
- Hired trained, and developed high-performing teams that positively impacted company results.
- Managed budgets and financial reporting, ensuring fiscal responsibility and profitability.
- Coordinated with General Manager in different operational issues and promotional activities.
- Scheduled 45 employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
W. H. Adamson High School
Dallas, TX05-2003
Skills
- Service excellence
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Customer and client relations
- Clerical support
- Scheduling
- Dedicated team player
Languages
Spanish
English
Timeline
Administrative Assistant
J 7 Logistics LLC
03.2022 - Current
Assistant General Manager of Operations
The Mian Development Corp/ DBA Sterling Hotel
09.2015 - 03.2022
High School Diploma -
W. H. Adamson High School
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