Sonia Guzman
Summary
Results-oriented. Proven track record of processes and leading projects. Ability to achieve efficient operations in high-volume, regulated environments.
Strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Embodies the TCHN mission statement. By prioritizing employees, and ensures they provide outstanding care to our patients by supporting our locations, and helps align our efforts with the company's goals. Dedicated team player skilled at mediation and conflict resolution.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Office Manager / HR - Onboarding
Echo Systems, LLC
11.2014 - Current
- Dual role overseeing office administration and HR functions for an operation that supports 21+ locations in the US and PR with over 2,000 employees across several businesses: Home Care, Hospice, Rehabilitation Centers, and hospitals, among others
- Appointed to lead the startup of local operations: identified and negotiated site and lease; adapted employee handbook for local regulations; implemented protocols required by law and performed recruitment and selection processes
- Process 80-100 new hire packages per month, ensuring daily coordination of new employee onboarding across different locations including tracking the new hire training and education program, ordering IT Equipment, processing email addresses creating forms and profile accounts for HCHB (medical record system) and Relias (compliance and learning system)
- Handles the FMLA leave administration process from the employees' initial application request to return to work for all our locations
- Provide assistance and advice to employees and leaders in personnel management problems
- Directed the development and consistent implementation of human resources policies, practices, and procedures for the Puerto Rico site
- Run background, credentials, and reference checks expediting effective daily processing of employment applications
- Answers questions and/ or provide solutions to employees and managers on a variety of personnel management matters
- Contact current employer: No
- Full-time - Hours per week: 40
Office Support – Volunteer
VA Caribbean Healthcare System
10.2014 - 11.2014
- Provided administrative support to three supervisors in the Medical Records Department of the US Veterans Administration serves thousands of veterans in Puerto Rico and the Caribbean Region
- Organized, scanned and filed medical records including administrative, agent orange (Vietnam Era), Persian Gulf, and dental files
- Used software to create barcodes for records
- Classified documents under in-house progress notes, outside progress notes, endoscopy, colonoscopy, radiology, prescriptions, lab work, the release of medical information, clinical studies, and others requiring classification, scanning, and filing
- Part-time - Hours per month: 75
Office Manager
All in One Medical Services, Inc.
01.1996 - 09.2014
- Oversaw all departments for a medical equipment company supervising up to 15 associates and a $700k budget
- Supported sales initiatives with follow-up calls, equipment demonstrations/set-up, and customer education
- Researched and developed territories to identify new contacts and prospects
- Negotiated with medical device manufacturers and insurance companies; reached payment agreements with suppliers to maintain cash flow during low seasons
- Achieved Joint Commission accreditation twice; received several audits with zero observations
- Competitive Bidding Medicare: One of the winning bidders under Round 1 DMEPOS Competitive Bidding Program in 2008, obtaining approval for all product categories
- Established internal controls for inventory, purchasing, and billing
- Enforced CMS compliance and enrollment regulations, and applications
- Reviewed denied medical claims; identified data sources and used problem-solving techniques to find errors, make reports, and document claims resubmissions
- Interacted with patients/customers, physicians, attorneys, management, and staff
- Reviewed case files to validate patient documentation related to qualification for equipment
- Oversaw the complete electronic medical billing and reimbursement process
- Performed coding, documentation, billing, and updated records, ensuring accuracy and regulatory adherence
- Maintained training records; coordinated procurement; ensured the availability of funds; managed electronic filing systems; coordinated the retention of office records; conducted hiring, training, and management of staff which included the compliance program under Medicare
- Appointed Secretary for an association with 600 medical equipment companies; participated at conventions held in different cities in the US
- Full-time - Hours per week: 40
Education
Master's Degree - Business, Human Resources
University Turabo (UAGM)
Gurabo, PRSkills
- Microsoft
- Bilingual (English & Spanish)
- Business Acumen
- Communications
- Ethical Practice
- HR Technical Skills
- Leadership
- Relationship Management
- Diversity & Inclusion
Accomplishments
- Effectively manages the FMLA and Worker's Compensation processes. Training locations on best practices to ensure the well-being of our employees.
- Willingness to help colleagues, regardless of the issue or time, fosters a supportive environment for everyone.
- Ensure our employees were cared for and that our facilities could continue to provide essential services during natural disaster.
- Achieved certification through the Society of Human Resources Management Certified Professional (SHRM-CP) in 2022.
- Winning bidder under Round 1 DMEPOS Competitive Bidding Program for all medical equipment products categories in 2008.
Certification
- Relias Administrative Mastery Program (RAMP)- Certified Relias Administrator – (06/2023)
- FMLA Qualifying Reasons and FAQs Certificate (02/2023)
- Veterans At Work – Certificate- SHRM Foundation (01/2023)
- Getting Talent Back to Work - Certificate- SHRM Foundation (01/2023)
- Employing Abilities at Work – Certificate- SHRM Foundation (10/2022)
- Natural Disasters and Workplace Emergencies: An Overview (11/2021)
- Effective Workplace Writing (11/2021)
Languages
Spanish
Full Professional
English
Full Professional
Interests
- Personal Development and Self-Improvement
Timeline
Office Manager / HR - Onboarding
Echo Systems, LLC
11.2014 - Current
Office Support – Volunteer
VA Caribbean Healthcare System
10.2014 - 11.2014
Office Manager
All in One Medical Services, Inc.
01.1996 - 09.2014
Master's Degree - Business, Human Resources
University Turabo (UAGM)
Similar Profiles
Michelle Anderson BerneburgMichelle Anderson Berneburg
Founder & Principal Consultant at Echo & Reach, LLCFounder & Principal Consultant at Echo & Reach, LLC
Jacob HockenberryJacob Hockenberry
Professional Player at Echo Esports LLCProfessional Player at Echo Esports LLC
Nancy PennNancy Penn
Behavior Health Intake Coordinator at Echo Hospice of Ohio, LLCBehavior Health Intake Coordinator at Echo Hospice of Ohio, LLC