Summary
Overview
Work History
Education
Skills
Affiliations
Courses Seminars
Professional Designations
References
Timeline
Generic

Sonia Halket

Courtice,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, managing multiple priorities, excellent time management and problem-solving skills fostering a positive attitude and willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Telephone Adjuster

Chubb Insurance
11.2012 - Current
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports and physical property damage to determine extent of liability.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Collected and tracked evidence in support of legal processes.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Conducted thorough property investigations to identify and classify damages for customer claims.
  • Prepared summaries of damage, payments, and policy coverage.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Documented all investigation activity and presented reports to management.
  • Organized, planned and documented materials for claims.
  • Maintained suspicious claims database and prepared reports for supervisors.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.

Independent Insurance adjuster (Partial License)

01.2007 - Current
  • Information
  • E.g.: Telephone and on site interviewing of claimants and witnesses, Examine loss scenes, Obtain official documents, Comparing claims information with evidence, Examines policies and claims settlement within Provincial licensing regulations
  • E.g.: Determines liability and SABS exposures, Make settlement offers to claimants if applicable, Check accuracy of cheque issuance calculations, Dispose of salvage, Subrogation; loss transfer, Respond to complaints about claim submissions, Work with manager to maintain client relations
  • E.g.: Maintain open communications, Personally deliver claims, Answer and expeditiously resolve inquiries

Telephone Adjuster

Chubb Insurance Company
11.2012 - 01.2014
  • Handling telephone claims for Chubb’s VIP and Signature clients with highly valuable property, Telephone interviewing, Handling of claims with high monetary values, Reading policies, discussing settlements and issuing payments

Telephone Adjuster

Crawford & Company (Canada) Inc.
01.2007 - 01.2008
  • Investigation, collection, and analysis of claims information
  • E.g.: Interviewing claimants and witnesses, Obtaining official documents, Comparing claims information with evidence, Examine policies and settle claims while maintaining claims costs and abiding by provincial licensing regulations
  • E.g.: Determination of liability, Makes offer to claimants, Issue cheque, Dispose of salvage, Pursue subrogation, Maintain accurate and detailed records E.g.: Rental authorization, Telephone conversations, Maintenance of accurate billing records
  • E.g.: Internal account reconciliation, Billing of time, Work with manager to maintain client relations
  • E.g.: Maintain open communications, Follow-up on inquiries

Administrator/ Adjuster’s support

Crawford & Company (Canada) Inc.
01.2006 - 01.2007
  • Telecommunications E.g.: Answer telephone promptly, Direct inquiries, Office liaison for personnel and customers E.g.: Personnel attendance/location board, Direct visitors, General clerical duties
  • E.g.: Faxing, E-mail, Update reference material, Excellent ability to politely communicate, Punctual and reliable, PC skills including word processing and spreadsheet, Able to type 50 wpm

Education

ICBC

Skills

  • Property: Residential
  • First Party and Third Party Liability Automobile Claim Handling
  • Claims Investigation
  • Property valuation
  • Claims Processing
  • Risk Assessment
  • Insurance policy coverage knowledge
  • Best Practices Implementation
  • BC Claims Adjuster License
  • Caseload Management
  • Advanced computer skills
  • Advanced oral and written communication skills
  • Coverage assessments
  • PC skills including knowledge of MS Word and Excel
  • Excellent verbal and written communication skills
  • Attention to detail
  • Strong analytical and mathematical ability
  • Able to manage multiple priorities
  • Team player
  • Accurate recording, reporting and file maintenance
  • Provide updated and timely reports
  • Ensure continuity of documents
  • Record payments and reserves
  • Ensure electronic account information is current and correct
  • Damage Assessment
  • Typing speed 50-55 WPM
  • Relationship Building
  • Conflict Resolution
  • Organization

Affiliations

Ontario Insurance Adjuster's Association (OIAA)

Courses Seminars

  • Intro to Insurance (2007)
  • Automobile Insurance Part 1 (2009)
  • Principals and practices of Insurance (2009)
  • BI Training offered through Crawford & Company Inc.
  • The Accessibility of Ontarians with disabilities Act Course
  • Policy interpretation Course
  • Adjuster law and the Role of the Adjuster Course
  • Scoping for Control Course
  • Ongoing Accident Benefits and Bodily Injury training offered through employer and other vendors and insurers
  • BC Adjuster License
  • ClaimsConnect Training
  • Claims Assist Training

Professional Designations

Chartered Insurance Professional (CIP) (In Progress)

References

Upon request

Timeline

Telephone Adjuster

Chubb Insurance
11.2012 - Current

Telephone Adjuster

Chubb Insurance Company
11.2012 - 01.2014

Independent Insurance adjuster (Partial License)

01.2007 - Current

Telephone Adjuster

Crawford & Company (Canada) Inc.
01.2007 - 01.2008

Administrator/ Adjuster’s support

Crawford & Company (Canada) Inc.
01.2006 - 01.2007

ICBC

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Sonia Halket