Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Sonia Hammami

Sonia Hammami

Doha

Summary

Self-motivated professional with 8 years of experience.thrives on exceeding customer expectations and is experienced in driving sales and achieving targets

Overview

13
13
years of professional experience
1
1
Certification

Work History

Showroom supervisor

Fine mattress
02.2021 - Current
  • Recommended products based on customer needs and desires.
  • Answered questions regarding products.
  • Maintained a knowledge of sales, promotions, store policies and security practices.
  • Prepared sales slips and contracts, arranged delivery and facilitated special requests and orders.
  • Make all monthly sales reports
  • Make high customer services with good product knowledge.
  • Make inventory.
  • Answering the phone and responding to customer needs
  • Solve all customer complains.
  • Managing staff by scheduling, training, and motivating them to meet sales goals.
  • Overseeing store operations such as inventory management, cleanliness, and visual merchandising.
  • Ensuring excellent customer service by handling complaints and maintaining high standards.
  • Driving sales through implementing promotional activities and analyzing performance.
  • Ensure compliance with company policies and safety regulations.

Sales associate

Azadea
04.2018 - 01.2021
  • Understand the needs of the customer.
  • Take care of the customer.
  • Focus on the upselling and cross selling
  • Make the weekly reports.
  • Daily tasks as checking the display, stock, reservation, empty boxes…
  • Make orders for any missing (lenses, bags and contact lenses).
  • Update the display with the new collection.
  • Make the transfer reports between the branches.
  • Able to make the opening day and the closing of shop.
  • Scan the bank deposits daily
  • Cooperate with the rest of the team to ensure monthly sales target achievement.

Customer Service Advisor

Easy life company
02.2014 - 03.2018
  • Receiving inbound calls from customers and responding to customer inquiries and complaints
  • Handling and resolving customer complaints
  • Processing orders, and requests of customers

Executive Assistant

Ranim
05.2012 - 12.2013
  • Make sure all the reports and data files are arranged in a perfect manner.
  • Prepare documents and presentations for the meeting.
  • Determine procedures for distribution of tools/supplies.
  • Greet clients and visitors to the executive office.
  • Prepare daily report containing all necessary information.

Education

National Diploma of Application Bachelor’s Degree - Specialty Management

ISET - Rades
03.2010

Diploma - undefined

High school of Technological Studies
01.2010

Diploma - undefined

High school of Technological Studies (Rades)
01.2010

English Language

University 9th April
01.2006

Baccalaureate - Specialty Economy and Management

06.2005

undefined

Secondary school
01.2005

undefined

Primary school
01.1998

Skills

  • Word
  • Excel
  • Powerpoint

Certification

Driving license

Languages

English
French
Arabic

Timeline

Showroom supervisor

Fine mattress
02.2021 - Current

Sales associate

Azadea
04.2018 - 01.2021

Customer Service Advisor

Easy life company
02.2014 - 03.2018

Executive Assistant

Ranim
05.2012 - 12.2013

National Diploma of Application Bachelor’s Degree - Specialty Management

ISET - Rades

Diploma - undefined

High school of Technological Studies

Diploma - undefined

High school of Technological Studies (Rades)

English Language

University 9th April

Baccalaureate - Specialty Economy and Management

undefined

Secondary school

undefined

Primary school

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Sonia Hammami