Sonia Hernandez
Lodi,CA
Summary
Self-confident Loss Prevention Manager with over 10 years of experience in managing loss prevention programs for over 20 stores in Central VAlley and Bay Area. Skilled at developing, conducting and overseeing the implementation of loss prevention initiatives and programs. Working knowledge of security equipment and databases.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Loss Prevention Manager
Luxottica Retail
San Francisco, CA
01.2022 - Current
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Headed safety and loss prevention programs by guiding staff.
- Collaborated with law enforcement to report crime and suspicious activity.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Coordinated with mall security personnel to call attention to suspicious shoppers or detain perpetrators who left store with stolen merchandise.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
District Loss Prevention Manager
Smart & Final, Extra!
Lodi, California
08.2020 - 01.2022
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
- Headed safety and loss prevention programs by guiding staff.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
Area Loss Prevention Manager
Gap Inc
Oakland, CA
10.2017 - 07.2020
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Trained all new executives and asset protection personnel.
- Performed thorough cash audits and deposit investigations.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
District Loss Prevention Manager
TJX Companies
Portland, OR
09.2009 - 07.2017
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Headed safety and loss prevention programs by guiding staff.
- Trained all new executives and asset protection personnel.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Performed thorough cash audits and deposit investigations.
- Collaborated with law enforcement to report crime and suspicious activity.
- Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
Education
Associate of Arts - Criminal Justice
San Joaquin Delta College
Stockton, CA06.1998
Skills
- Interviews and interrogations
- Problem analysis and resolution
- Loss prevention expertise
- CCTV installation
- Fraudulent activities investigations
- Loss prevention assessment programs
- Flexible & Adaptable
- Responsible
- Planning and Coordination
- Self-motivated professional
Certification
- Certified Interview & Interrogation, Wicklander-Zulawski - 2009 & 2015
Languages
Spanish
Native or Bilingual
Timeline
Regional Loss Prevention Manager
Luxottica Retail
01.2022 - Current
District Loss Prevention Manager
Smart & Final, Extra!
08.2020 - 01.2022
Area Loss Prevention Manager
Gap Inc
10.2017 - 07.2020
District Loss Prevention Manager
TJX Companies
09.2009 - 07.2017
Associate of Arts - Criminal Justice
San Joaquin Delta College
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