Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonia Hernandez

MISSOURI CITY,TX

Summary

Dedicated Sr. Practice Manager and effective leader with a proven track record in successfully leading and managing all aspects of healthcare organizations to streamline operations and increase productivity. Detail oriented in planning, procedure optimization, staff training and development to achieve organizational goals. Innovative thinker, skillful motivator, with a tenacious focus on objectives, with an unwavering commitment to patient satisfaction and achieving performance metrics.

Overview

15
15
years of professional experience

Work History

Sr. Practice Manager

Houston Methodist
06.2019 - Current
  • Houston methodist primary care group
  • Responsible for daily activities to maximize patient access and provider efficiency
  • Served as a role model to staff and created environments that fostered growth and development, including coaching staff to accomplish goals and individual development
  • Developed skills for the team by assisting and improving competencies and performance and outcomes
  • Actively listen to staff while providing effective feedback to support organizational goals
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Developed and implemented strategies to improve patient access, satisfaction, and care quality.
  • Supervised a team of 5 Physicians, 1 APP, 6 Medical Assistants, 1 Phlebotomist, and 3 Patient Service Representatives.
  • Oversaw accounting, budgeting, and financial reporting.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high-quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.

Patient Business Services Coordinator

Memorial Hermann
07.2008 - 06.2019
  • Memorial Hermann sleep disorders center
  • Facilitated in preparation, presentation of leadership, and departmental staff meetings, education, and Press Ganey in-services
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Accurately scheduled and processed over 2,500 patients for the Sleep Center of Sugar Land yearly
  • Provided Medical Assistance for the Sleep Specialist, ensuring proper patient safety and care to include compliance downloads and proper sleep compliance
  • Served as a mentor for all incoming technicians and staff for the Sleep Center to adhere to the Memorial Hermann policies and procedures
  • Functioned as a team leader in the department by ensuring daily operations for the Sleep Center within the Memorial Hermann culture
  • Accurately processed over 1,000 patients per year within the Sleep Disorders Center for Southwest Memorial Hermann using Healthquest, Mckesson, Cerner Scheduling, Care 4, EZ reg, and E-Care Next
  • Accurately submitted over 1,000 requests per year for insurance verification to include prior authorizations for sleep studies maintaining data and financial integrity for Memorial Hermann Health System
  • Improve the patient’s experience by creating a warm, relaxed, and welcoming environment and increase patient satisfaction as an ambassador of sleep services
  • Analyze performance data, implement strategies to ensure quality patient care, efficient workflow, and productivity
  • Nominated by peers as Employee of the year.

Education

Bachelor of Science - Healthcare Administration

Liberty University
Lynchburg, VA
05.2025

High School Diploma -

Angleton High School
Angleton, TX
2000

Skills

  • Communicating goals so everyone understands them and their role in achieving them
  • Positioning team members to use their talents optimally
  • Promoting productivity and quality standards
  • Motivation and inspiring everyone to do their best
  • Keeping team members on task, on schedule, and on budget
  • People-oriented: Customer service skills
  • Ability to think under pressure
  • Analytical and Problem-solving skills
  • Positive Attitude: Creating positive work environments
  • Critical thinking: Decision-making skills
  • Good organizational skills
  • Able to make decisions on crucial cases

Timeline

Sr. Practice Manager

Houston Methodist
06.2019 - Current

Patient Business Services Coordinator

Memorial Hermann
07.2008 - 06.2019

Bachelor of Science - Healthcare Administration

Liberty University

High School Diploma -

Angleton High School

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Sonia Hernandez