Sonia Hernandez

Avient Corporation

Avon Lake, OH

08.2015 - Current

Prevented key account losses by researching discrepancies and correcting problems.
Provided excellent customer service to resolve customer complaints in a timely manner.
Liaised between customers and retail buyers to expedite orders and meet customer demands.
Updated databases with new and modified customer data.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Consulted with customers to resolve service and billing issues.
Set up and activated customer accounts.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Developed strong customer relationships to encourage repeat business.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Supported sales team members to drive growth and development.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.