Summary
Overview
Work History
Education
Skills
Timeline
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Sonia Hernandez

Tampa,FL

Summary

Conscientious Front Desk Coordinator with proficiency in appointment setting, answering phones and Offering a professional reputation,experience, as a highly effective and friendly employee. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Overview

5
5
years of professional experience

Work History

Front Desk Coordinator

Cano Health
Tampa, FL
02.2024 - Current
  • Answered incoming calls, responded to patients inquiries.
  • Ensured that all front desk areas were kept clean and organized at all times.
  • Confirming medical appointments
  • Verifying transportation for patients
  • Check in/out
  • Insurance verification

Chart Reviewer

Cano Health
Tampa, FL
12.2023 - 02.2024
  • Verified the requests sent by medical insurance
  • Collected patient medical records request by insurance and fax
  • Performed quality control checks on medical records to ensure accuracy of information.
  • Trained new staff members on proper chart documentation techniques and procedures.
  • Assisted in developing policies and procedures related to chart review processes.

Medical Record Coordinator

Cano Health
Tampa, FL
12.2022 - 11.2023
  • Retrieved and distributed medical records to physicians or other healthcare personnel as requested.
  • Compiled and sorted documents such as medical history reports, examination results, laboratory test results, diagnoses, treatment plans and insurance information.
  • Processed requests for release of confidential information from patients files in a timely manner.
  • Performed additional duties related to Medical Records Coordinator role as assigned by supervisor.

Call Center Agent

Cano Health
Tampa, FL
05.2019 - 12.2022
  • Resolved customer service inquiries promptly and efficiently.
  • Managed customer accounts, including updating account information as needed.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Knowledge of the ECW program
  • Five 9 Calling Program Knowledge
  • Managed high-volume of inbound and outbound customer calls.

Education

GED -

Dra.Maria Cadilla De Martinez
Arecibo PR

Skills

  • Fluent in English and Spanish
  • Patients Check-In and Check-Out
  • Knowledge in ECW
  • Knowledge in Outlook

Timeline

Front Desk Coordinator

Cano Health
02.2024 - Current

Chart Reviewer

Cano Health
12.2023 - 02.2024

Medical Record Coordinator

Cano Health
12.2022 - 11.2023

Call Center Agent

Cano Health
05.2019 - 12.2022

GED -

Dra.Maria Cadilla De Martinez

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Sonia Hernandez