- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Participate in Golf and Fishing, as recreational activities to maintain physical fitness
Sonia Pond
Laurie,MO
Summary
Dynamic Food and Beverage Manager with a proven track record at Old Kinderhook Golf Resort, enhancing guest satisfaction through innovative menu development and effective cost control. Skilled in team leadership and conflict resolution, I successfully streamlined operations, reducing waste and driving sales growth while fostering a culture of excellence in customer service.
Overview
21
21
years of professional experience
Work History
Food and Beverage Manager
Old Kinderhook Golf Resort
Camdenton, MO
10.2020 - Current
- Developed and implemented menu enhancements to increase guest satisfaction and drive sales.
- Managed daily food and beverage operations, ensuring compliance with health and safety regulations.
- Trained and supervised staff on service standards, fostering a culture of excellence in customer service.
- Streamlined inventory management processes, reducing waste through effective ordering practices.
- Collaborated with culinary team to design seasonal offerings, attracting diverse clientele to the resort.
- Oversaw budget management for food and beverage departments, optimizing cost control measures.
- Analyzed guest feedback to identify areas for improvement, enhancing overall dining experience.
- Led staff meetings to communicate updates, reinforce service goals, and motivate team performance.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
General Manager
Buffalo Wild Wings
Colonial Heights, VA
01.2005 - 09.2015
- Led operational initiatives to enhance service efficiency and customer satisfaction.
- Developed training programs for staff, improving team performance and retention rates.
- Streamlined inventory management processes, reducing waste and optimizing supply chain operations.
- Implemented marketing strategies that increased foot traffic and brand visibility in local markets.
- Analyzed sales data to identify trends, driving menu adjustments aligned with customer preferences.
- Fostered a culture of teamwork and accountability through regular coaching and performance feedback sessions.
- Oversaw financial budgeting, ensuring compliance with company standards while maximizing profitability.
- Established key partnerships with local vendors to secure quality ingredients at competitive prices.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Education
High School Diploma -
New Market Community HS
New Market, IA05-1987
Skills
- Food and beverage operations
- Cost control
- Wine pairing
- Menu development
- Labor management
- Sanitation standards
- Hygiene regulations
- Food presentation
- Service delivery management
- Allergy management
- ABC standards
- Beverage making
- Menu pricing
- Table management
- Training and onboarding
- Front of house management
- Employee supervision
- Customer service
- Inventory management
- Safe food handling
- Employee performance evaluations
- ServeSafe manager
- Team leadership
- Scheduling
- Monitoring food preparation
- Collaboration and teamwork
- Staff supervision
- Coaching and mentoring
- Problem-solving
- Supply ordering and management
- Back of house management
- Relationship building
- Health code compliance
- Cost controls
- Managing reservations and large parties
- Scheduling staff
- Sanitation
- Calm and pleasant demeanor
- POS terminal operation
- Liquor law compliance
- Purchasing
- Money handling
- ServSafe food manager
- Reliable and responsible
- Conflict resolution
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Customer satisfaction
Interests
Timeline
Food and Beverage Manager
Old Kinderhook Golf Resort
10.2020 - Current
General Manager
Buffalo Wild Wings
01.2005 - 09.2015
High School Diploma -
New Market Community HS