SONIA HUSSEIN
Palo Alto,CA
Summary
Hardworking and dedicated college student with excellent communication and people skills. Has a variety of prior work and volunteer experience including knowledge with administrative tasks and being well rehearsed in customer service jobs. Eagerness to learn and obtain new skills to grow and succeed.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Local Union 271
11.2022 - 09.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Answered customer questions about hours, seating, and menu information
- Dealt with customer concerns in a professional and understanding manner.
Volunteer
B.O.K
07.2021 - 08.2022
- Maintained clean, neat and operational facilities to serve program needs
- Gained knowledge and experience working with children in a teaching environment
- Groomed & tacked horses for riders
- Assisted with teaching lessons.
Front Desk Receptionist
Team Sheeper
06.2021 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Used internal software to process reservations, check-ins and check-outs
- Transcribed phone messages and relayed to appropriate personnel
- Kept accounts in balance and ran daily reports to verify totals
- Sold swim products to customers when needed.
Speech and Debate Summer Camp Counselor
Palo Alto Varsity Speech And Debate Club
06.2022 - 06.2022
- Taught campers the fundamentals of Speech and Debate through planning and executing diverse activities tailored to age groups and interests.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
Administrative Assistant Intern
Alagiri Immigration Law Firm
06.2020 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Received and screened incoming calls, emails and visitors and alerted paralegal to priority matters
- Maintained status reports for client projects
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Executed record filing system to improve document organization and management.
Real Estate Intern
Armenta, Group
01.2020 - 01.2020
- Greeted guests in with friendliness and professionalism
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
Student Assistant
Greene Middle School
01.2019 - 05.2019
- Completed clerical tasks such as filing, copying and distributing mail
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
- Collated classroom materials to help teachers prepare for daily instruction and activities
- Prepared class materials and graded assignments to keep courses on-track and promote student learning
- Arranged and organized classroom desks, chairs and supplies.
Education
Expected - undefined
University of Washington Seattle
Seattle, WA06.2027
undefined
Palo Alto High School
Palo Alto, CA06.2023
Skills
- Telephone Etiquette
- Courteous and Professional
- Reliable and Punctual
- Verbal and Written Communication
- Multitasking
- Time Management
- Excellent People Skills
- Cash Handling Accuracy
- Guest Relations Management
Languages
Spanish
Professional Working
Timeline
Restaurant Hostess
Local Union 271
11.2022 - 09.2023
Speech and Debate Summer Camp Counselor
Palo Alto Varsity Speech And Debate Club
06.2022 - 06.2022
Volunteer
B.O.K
07.2021 - 08.2022
Front Desk Receptionist
Team Sheeper
06.2021 - 08.2022
Administrative Assistant Intern
Alagiri Immigration Law Firm
06.2020 - 08.2020
Real Estate Intern
Armenta, Group
01.2020 - 01.2020
Student Assistant
Greene Middle School
01.2019 - 05.2019
Expected - undefined
University of Washington Seattle
undefined
Palo Alto High School
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