Summary
Overview
Work History
Education
Skills
Timeline
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Sonia Izaguirre

Denver,CO

Summary

Dynamic shift leader with proven success at Little Caesars Pizza, enhancing customer satisfaction through effective problem-solving and team collaboration. Skilled in cash handling and training, I foster a positive work environment that drives productivity and maintains high standards. Recognized for implementing efficient processes that improved service delivery and boosted sales.

Overview

2
2
years of professional experience

Work History

Shift Leader/Manager in Training

Little Caesars Pizza
11.2023 - 04.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Developed training program for new employees, speeding up their integration into team.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
  • Facilitated team building activities, strengthening cohesion and productivity of team.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.

Back of House Team Member

Terryaki Madness
04.2022 - 07.2022
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Removed garbage, compost, and recycling, and placed in designated container areas.
  • Assisted with training new BOH staff members on established processes and goals.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.
  • Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
  • Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
  • Unloaded and stocked kitchen supplies.
  • Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
  • Prepared food and drinks while following safe food handling procedures.
  • Maintained and sanitized service stations, prep areas, and countertops.
  • Checked food preparation and presentation to verify quality and consistency.
  • Ensured a safe working environment by adhering to strict sanitation guidelines and promptly addressing any hazards or potential issues.
  • Developed strong problem-solving skills through adapting quickly to unforeseen challenges or changes within the busy kitchen environment.

Education

GED -

Emily Griffith High School
Denver, CO
05-2025

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Training assistance
  • Creative problem solving
  • Customer service management
  • Team collaboration and leadership
  • Team supervision
  • Conflict resolution
  • Staff education and training
  • Staff training and development
  • POS system operation
  • Inventory counts
  • Sales and upselling
  • Assigning work
  • Shift paperwork completion
  • Strong verbal and written communication
  • Multitasking
  • Multitasking Abilities
  • Attention to detail
  • Organizational skills
  • Active listening
  • Analytical thinking
  • Teamwork and collaboration
  • Time management
  • Excellent communication
  • Task prioritization
  • Team building

Timeline

Shift Leader/Manager in Training

Little Caesars Pizza
11.2023 - 04.2024

Back of House Team Member

Terryaki Madness
04.2022 - 07.2022

GED -

Emily Griffith High School

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Sonia Izaguirre