Sonia Jordan
Englewood,CO
Summary
Results-driven Procurement Manager with extensive experience in managing multi-million-dollar procurement operations. Expertise in enhancing workflows and procedures to boost team performance and operational efficiency. Proficient in inventory planning, forecasting, and product management, with a proven track record of optimizing inventory levels and reducing costs. Demonstrated success in improving order accuracy and minimizing stock discrepancies through data analysis and strategic solutions.
Overview
20
20
years of professional experience
Work History
Procurement Manager
American Lighting
Denver, CO
10.2013 - Current
- Investigated discrepancies between purchase orders and invoices received from vendors.
- Ordered new materials to prevent shortages and approved delivery details and times.
- Analyzed purchasing trends and identified opportunities for consolidating orders and leveraging volume discounts.
- Built long-term relationships with company vendors and suppliers to secure optimal prices.
- Managed the procurement process from purchase order generation to delivery of goods or services.
- Coordinated importation of items via ocean and air.
- Managed inventory levels to ensure availability of materials for production.
- Prepared reports on purchasing activity including cost savings achieved through negotiations with suppliers.
Customer Service Manager
American Lighting
Denver, CO
12.2005 - 10.2013
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Skills
- Purchasing strategy and procurement management
- Customer service and client relations
- Interpersonal communication and problem solving
- Team leadership and collaboration
- Supplier relationship management
- Purchase order processing
- Data analysis
Timeline
Procurement Manager
American Lighting
10.2013 - Current
Customer Service Manager
American Lighting
12.2005 - 10.2013
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