Sonia Joseph
Chicago,IL
Summary
Highly personable and efficient server with strong experience in fast-paced, high-volume restaurant and bar settings. Strongly skilled in multitasking, teamwork, and exceptional customer service, ensuring high satisfaction levels.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Bartender
Brother's Field
Long Grove, Illinois
2025.07 - Current
- Engaged with customers to provide excellent service and build rapport.
- Managed multiple tasks simultaneously during busy shifts in a high-volume environment.
- Maintained cleanliness and organization of the bar area throughout shifts.
Head Bartender/Server
Joanie's Pizzeria
Long Grove, Illinois
2025.07 - Current
- Supervised bar operations to ensure smooth service flow.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Provided exceptional customer service in a fast-paced dining environment.
- Managed inventory and ordered supplies to maintain stock levels.
Server/Manager
High Tea With Gerri
Long Grove, USA
2021.04 - 2025.07
- Led daily operations to deliver seamless service in high-traffic, locally-owned tea house.
- Oversaw food preparation, production and presentation according to quality standards.
- Managed multiple tables to provide attentive service to guests, while maintaining exceptional attention to detail.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas to enhance overall guest experience.
Cashier
Morse Fresh Market
Rogers Park, USA
2020.05 - 2020.10
- Processed customer transactions efficiently and accurately at local grocery store.
- Answered customer questions and provided store information.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
Ice Cream Scooper
Cold Stone Creamery
Vernon Hills, USA
2019.10 - 2020.03
- Greeted customers in a friendly manner and provided excellent customer service.
- Served and scooped ice cream, following sizing specifications.
- Accurately processed cash register transactions and payments, contributing to smooth operations.
Education
High School -
Sullivan High School
Chicago, IL2021-05
Skills
- Customer Service & Attention to Detail
- Multitasking & Time Management
- Communication & Conflict Resolution
- Cocktail, Wine, & Menu Knowledge
- Inventory and Bar Management
- Toast POS & Square POS
- Cleanliness and Food Safety Standards
- Team Collaboration & Professionalism
Certification
- BASSET, BASSET On The Fly, 2025
- Food Handler Safety Certification, The Always Food Safe Company, 2025
- OpenTable Beginner Training Program Certification, OpenTable, 2025
Timeline
Bartender
Brother's Field
2025.07 - Current
Head Bartender/Server
Joanie's Pizzeria
2025.07 - Current
Server/Manager
High Tea With Gerri
2021.04 - 2025.07
Cashier
Morse Fresh Market
2020.05 - 2020.10
Ice Cream Scooper
Cold Stone Creamery
2019.10 - 2020.03
High School -
Sullivan High School