Sonia Kaiser

• Responsible for orchestrating remarkable experience for all members. It began with their reservation experience, followed by their in person welcome
• Welcomed guests with friendly and sincere demeanor
• Communicated and partnered with all department leaders and hourly associates to ensure members experience was personalized and executed seamlessly
• Answered and directed phone calls, took messages and provided information to members, guests, and callers
• Made, adjusted and canceled members reservations for dining and private club events
• Assisted department heads with various Administrative duties
• Knowledgeable about club services and local surroundings in order to answer, respond and communicate with members regarding questions and requests
• Performed various administrative tasks such as filing, photocopying, and data entry
• Oversaw restaurant host staff

• Managed front desk, answered calls, checked patients in and out
• Assisted patients with point-of-sale system which includes credit card authorization and entry for insurance processing and out-of-pocket costs
• Maintained calendars/schedules and coordinated provider meetings
• Followed up on emails from vendors and from patients
• Handled guest inquiries, requests, and complaints with patience and empathy, ensuring prompt resolution
• Provided electronic data entry, managed scheduling system for patients
• Followed up on pending prior authorizations and escalated any issues or delays to appropriate parties.
• Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
• Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.

• Reached out to existing students, past and new students with promotions, updates and build new sales
• Gave information regarding procedures for enrollment, and registration to different language courses
• Point of contact for incoming calls; managed calls with courtesy and passed on messages with accuracy
• Documented and distributed meeting notes to identify, analyze and improve work flows
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Developed long-term relationships with customers with increased repeat businesses

• Processed monthly expenses reports reflecting supporting documents
• Managed Bed & Breakfast and multiple vacation rental properties totaling over 6 individual units
• Improved marketing to attract new customers and promote business
• Controlled costs to keep business operating within budget and increase profits
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
• Served food and beverages promptly with focused attention to customer needs
• Worked with POS system to place orders, manage bills, and handle complimentary items
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
• Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions

• Conducted pre-shift meetings and reviewed all information pertinent to day's activities
• Provided interpretation to non-English speaking staff
• Communicated effectively with all hotel departments to fulfill all guest and operational needs
• Worked with front desk to respond promptly to all guest requests
• Adhered to safety protocols by enforcing proper equipment usage
• Communicated repair needs to maintenance staff
• Provided office coverage and clerical support to Housekeeping department and Director of
  Housekeeping at all times
• Monitored property management systems, updating room statuses