Sonia Koenig
NORTHPORT
Summary
Dynamic Patient Access Specialist with a proven track record at Maine Health, excelling in insurance verification and patient registration. Demonstrated leadership in training new staff and enhancing workflow efficiency. Known for professionalism and empathy in high-pressure situations, ensuring accurate data entry and seamless communication with healthcare teams.
Overview
14
14
years of professional experience
Work History
Patient Access Specialist
Maine Health
11.2018 - Current
- Assisted patients with registration process, ensuring accurate data entry and documentation.
- Communicated effectively with healthcare teams to facilitate patient access and services.
- Supported training of new staff on systems and protocols for patient registration processes.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Contacted insurance companies for patient medical billing operations.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Supported the implementation of new processes or technologies for improved workflow efficiency in the department.
Office Coordinator
Maine Health Behavioral Health
12.2011 - 04.2018
- Coordinated office activities to enhance workflow efficiency and productivity.
- Trained new staff on administrative processes and office software tools.
- Monitored inventory levels, ordering supplies as needed to support daily operations.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
Education
Bachelor of Science - Mental Health & Human Services
University of Maine
Augusta05-2026
Skills
- Front desk operations
- HIPAA compliance
- Epic EMR
- Insurance verification
- Patient registration
- Team leadership
Timeline
Patient Access Specialist
Maine Health
11.2018 - Current
Office Coordinator
Maine Health Behavioral Health
12.2011 - 04.2018
Bachelor of Science - Mental Health & Human Services
University of Maine