Sonia Linares
Miami
Summary
Experienced multifamily property management professional with over 3 years of leadership in overseeing large apartment communities. Proven record in resident satisfaction, occupancy growth, budget oversight, and team development. Skilled in vendor relations, financial reporting, lease compliance, and capital project management. Adept at training, motivating teams, and driving performance to meet company KPIs and operational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Community Manager
Advenir at San Tropez
04.2023 - Current
- Oversee 480-unit garden-style apartment community operations (Advenir at San Tropez - 480 units), ensuring adherence to budget and company standards.
- Lead, onboard, and train property staff, conducting performance reviews and fostering a high-morale work environment.
- Implement leasing and retention strategies to maintain high occupancy and reduce vacancy turnaround time.
- Manage capital improvement projects including asphalt repairs, roofing, and landscaping to enhance property value.
- Monitor maintenance completion metrics, achieving over 85% maintenance turnover each month.
- Maintained over 98% rent collection rate consistently for the past 3 years through proactive resident communication and collection strategies.
- Review resident service feedback and implement processes to enhance satisfaction and retention.
- Coordinated resident engagement events in partnership with Apartment Life team to strengthen community relations and promote resident satisfaction.
- Assisted in takeover processes for new assets, ensuring smooth transition of operations and compliance alignment.
- Mentored and trained new Community Managers to ensure adherence to company standards and performance goals.
- Selected as part of focus groups to streamline Accounts Payable processes and enhance operational efficiency.
- Contributed to training and education initiatives to develop staff competency and improve workflow consistency.
- Prepare financial reports, monitor budget variances, and ensure alignment within a 10% variance range.
Assistant Community Manager
Advenir at San Tropez
08.2021 - 04.2023
- Assisted in budget preparation, PO processing, invoicing, and monthly financial reporting.
- Led rent collection efforts, increasing collections from 88% to over 98%.
- Supported community manager in onboarding and training leasing associates.
- Maintained accurate documentation for leases, deposits, renewals, and terminations.
- Coordinated capital projects and apartment renovation schedules with vendors.
- Ensured compliance with regulatory standards and fair housing protocols.
Leasing Professional
Advenir at University Park
07.2021 - 08.2021
- Achieved 100% occupancy during leasing period through focused marketing and lead conversion strategies.
- Fostered strong resident relations through responsive communication and service follow-up.
- Supported marketing initiatives and community outreach to generate qualified leads.
- Cross-trained to support Assistant Community Manager responsibilities including lease processing and reporting.
- Coordinated resident engagement events in collaboration with the Apartment Life team to improve community satisfaction and sense of belonging.
Leasing Professional
Advenir at Walden Lake
07.2020 - 07.2021
- Drove leasing efforts by managing leads, conducting tours, and closing leases to meet occupancy goals.
- Assisted with marketing strategies and daily availability reports using ENTRATA.
- Partnered with management team on renewals, resident communication, and service follow-ups.
- Built strong resident relations to improve satisfaction and retention.
- Participated in marketing efforts and outreach campaigns to maintain occupancy.
- Cross-trained for Assistant Community Manager functions, supporting administrative and financial tasks.
Assistant Property Manager
Treetop Apartments
03.2019 - 07.2020
- Assisted in day-to-day operations including compliance inspections, lease processing, and maintenance coordination.
- Increased occupancy from 76% to 96% through strategic leasing and retention initiatives.
- Maintained collections above 95% consistently, even during COVID-19 impact periods.
- Led project management for full unit renovation process covering 20% of total unit count, coordinating vendors and timelines effectively.
- Managed Airbnb listing and short-term rental operations to maximize occupancy and revenue opportunities.
- Managed eviction notices, lease violations, and collaborated with legal for court procedures.
- Oversaw affordable housing compliance including Section 8 documentation and recertifications.
Education
B.Sc. Environmental Engineering -
Universidad Nacional Experimental del Tachira (UNET)
Occupational Safety and Health Administration Certification - undefined
IUFRONT
Skills
- Team Leadership & Training
- Resident Relations & Retention
- Budgeting & Financial Reporting
- Leasing Strategies & Occupancy Growth
- Property Management Software (Entrata, OnSite, SoCi, Lineups, Satisfacts, ILS Management, RealPage, Snappt, CheckPointID, Tableau)
- Market Trend Analysis & KPI Tracking
- Eviction Procedures & Compliance
- Capital Projects & Renovations
- Vendor & Owner Relations
- Fair Housing & Regulatory Compliance
Certification
- Certified Apartment Manager (CAM), NAA, Tampa, FL, 2025
- Psychological First AID level I & II, Venezuelan Red Cross, 2014, Venezuela
- First Certificate in English grade B, Cambridge English Test, 2014-02-01, Dublin, Ireland
- Advanced First AID, Venezuelan Red Cross, 2011, Venezuela
- XXI Century Management 'Business Sustainability', MEGAN Business Consultants, 2010, Venezuela
- Environmental Education and Sustainability Development 'Alumni seminar', Deutscher Akademischer Austausch Dienst, 2009, Venezuela
- ISO 9000- ISO 14000, UNET, 2008, Venezuela
- Hospitality and Tourism Certificate, MINTUR, 2007, Venezuela
Languages
Spanish
English
Timeline
Senior Community Manager
Advenir at San Tropez
04.2023 - Current
Assistant Community Manager
Advenir at San Tropez
08.2021 - 04.2023
Leasing Professional
Advenir at University Park
07.2021 - 08.2021
Leasing Professional
Advenir at Walden Lake
07.2020 - 07.2021
Assistant Property Manager
Treetop Apartments
03.2019 - 07.2020
Occupational Safety and Health Administration Certification - undefined
IUFRONT
B.Sc. Environmental Engineering -
Universidad Nacional Experimental del Tachira (UNET)
Personal Information
Title: Senior Community Manager | Property Management Professional