Sonia Lopez
Corona, Queens,NY
Summary
Customer-focused Front Office Receptionist with three years of experience in business offices. Cultivated excellent clerical and team support abilities. Competent in scheduling meetings, appointments and organizing office operations. Reliable professional committed to satisfying customer needs and meeting office demands. Security-conscious and astute in control of confidential documentation.
Overview
3
3
years of professional experience
Work History
Front Office Receptionist
The Dearie Law Firm
New York, NY
05.2023 - Current
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Greeted visitors to provide information and direct to appropriate personnel.
- Entered new client data into SmartAdvocate system accurately.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Signed for packages, recorded deliveries and distributed to personnel.
Executive Receptionist
Haug Partners
New York, NY
08.2022 - 05.2023
- Handled confidential material in accordance with company policies and procedures.
- Provided administrative support to executives by researching information, responding to inquiries and coordinating travel arrangements.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Managed systems such as Mitel phones, Meeting Room Management and ProLaw database.
- Performed data entry and other administrative tasks to support departments.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Office Assistant
Pratt Institute
Brooklyn, NY
07.2021 - 08.2022
- Expertise in using systems such as Docuware and Colleague.
- Managed student information including GPA's, transcript evaluations, waive visual portfolios and transfer placements.
- Handled prevention data loss and kept files up to date.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Collected and coded various documents to prepare for filing, storage and processing.
- Proofread and corrected correspondence and reports for error-free documentation.
Education
Some College (No Degree) - Cosmetology
Empire Beauty School
Astoria, NYSkills
- Administrative Skills
- Guest Relations
- Confidentiality
- Document Control
- Time Management
- Appointment Scheduling
Timeline
Front Office Receptionist
The Dearie Law Firm
05.2023 - Current
Executive Receptionist
Haug Partners
08.2022 - 05.2023
Office Assistant
Pratt Institute
07.2021 - 08.2022
Some College (No Degree) - Cosmetology
Empire Beauty School
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