Sonia Lopez

Blessed Again! And decided to test my homemaking skills at a superior level!

• Updated existing customer information as needed.
• Monitored call queues to ensure prompt response times.
• Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Maintained strong call control and quickly worked through scripts to address problems.
• Updated customer accounts, addresses and contact information within call management databases.
• Navigated through computer systems to review information and respond appropriately to callers.
• Engaged actively with callers, confirming or clarifying information and diffusing anger.
• Offered resolutions to de-escalate calls and solve customer issues.

Blessed once again! Decided to enhance my homemaking skills.

• Maintained property records and ensured accuracy of data.
• Conducted regular inspections of the building and grounds to identify maintenance needs.
• Coordinated repairs, renovations, and other improvements as needed.
• Handled tenant inquiries, complaints, and requests in a timely manner.
• Enforced rules for tenants such as noise levels, parking restrictions.
• Supervised staff including custodians, security personnel, leasing agents.
• Collaborated with legal counsel regarding rental agreements or disputes between tenants or landlords.
• Monitored safety equipment such as fire alarms and sprinkler systems.
• Responded quickly to emergency situations involving the property or its tenants.
• Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.

Decided to be a stay at home mom

• Conducted skip-tracing activities to locate delinquent customers.
• Researched customer accounts for any discrepancies or outstanding payments.
• Negotiated payment plans with customers to ensure timely repayment of debt.
• Provided guidance on legal matters concerning collection procedures.
• Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
• Processed payments through various methods such as credit cards, online banking and cash transactions.
• Maintained accurate records of all customer contact attempts and account updates in the database system.
• Adhered to company policies and applicable laws while collecting debts from customers.
• Prepared reports summarizing collection activity for management review.
• Resolved complex issues that arose during the collections process.
• Utilized skip tracing techniques including phone calls, internet searches and databases.
• Participated in training sessions related to new technologies used by the company's collections department.
• Updated account status records and collection efforts.
• Followed fair debt practices and regulatory guidelines when managing collections process.
• Upheld privacy and security requirements for customer information.

• Created marketing plans to attract prospective renters to vacant units.
• Processed lease applications and conducted background checks on potential tenants.
• Executed move-in and move-out processes including walkthroughs with tenants.
• Advertised available units using print media or online listings sites like Craigslist.
• Negotiated contracts with vendors to ensure cost-effective services were provided.
• Supervised staff including custodians, security personnel, leasing agents.
• Monitored safety equipment such as fire alarms and sprinkler systems.
• Responded quickly to emergency situations involving the property or its tenants.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Provided customer service support by addressing tenant concerns or questions promptly.
• Managed day-to-day activities involving tenants, subcontractors and property management.
• Oversaw daily operations, maintenance and administration of various properties.