Sonia Lopez

• Developed strong relationships with local food suppliers, ensuring high-quality ingredients and timely delivery.
• Investigate and correct procurement practices and how to minimize waste.
• Attend meetings for Special Dietary needs and make proper accommodations.
• Utilize to prepare production sheets and maintain accurate records.
• Saved $15,000 by introducing more in-house production and less from contract vendors.
• Fostered a positive work environment for employees by recognizing accomplishments and encouraging open communication channels.
• Increased parent satisfaction by addressing concerns promptly and providing transparent communication about nutritional initiatives.
• Planned weekly nutritionally balanced menus that are diverse to expose children to different foods.
• Increased student participation in meal programs through creativity and targeting attractive presentation.
• Maintain preparedness for CDH inspections with comprehensive safety protocols to minimize risk of foodborne illness incidents within the facility.
• Reporting, Submitting Reimbursement requests and verify State Compliance.
• Review Applications for Free/Reduced benefits and conduct verifications at State Requests.
• Oversee the BackPack Program in partnership with the local Food Bank to support students with food security issues at home.

• Review and edit training materials and collaborate with subject matter experts for the State of Idaho total business process changeover.
• Established comprehensive material for established State employees in various agencies.
• Test training material for accuracy and flow.
• Co-Facilitated training sessions both virtually and in person.

• Serving as first line communicator representing Life Flight Network and gain strong rapport and confidence with customers
• Understanding of medical terminology knowledge
• Multi-tasking that involves operating two-way radios, e-mail correspondence, answering multi-line phone systems while tracking aircraft and ground movements, speeds, direction and preparing for pilot weather diverts and recalibrating plans for medical crew and patient care.
• Responsible for receiving, coordinating and following through to conclusion all requests for assistance involving Life Flight Network by using established protocols and procedures
• Working with and professionally communicating with sending and receiving facilities and their transfer centers, Life Flight Network medical staff, 911 centers and other members of the EMS community
• Oversee conference calls connecting field units with receiving doctors and nurses and/or command staff to facilitate crew safety and efficient patient care
• Execute critical decision making in high-pressure situations and provide strong commitment to quality care and attention to details
• Geographical knowledge and map skills with ability to pinpoint patient coordinates and obtain safe landing zones and airports
• Coordinate with Operation Control to maintain knowledge of real time weather and fluid changes in flight paths
  
  

2017 school year Coordinator/Volunteer thereafter

• Ensuring student check-ins/outs
• Maintained positive relationships with students, parents and staff
• Supervision of all children under care and conducting ground walk-a-rounds
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
• Checking in and out equipment and selling snack items
• Homework assistance in designated work area

• Answered multi-line phone system, corresponded by email and attended multiple two-way radios
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
• Provided critical decision making in high-pressure situations and paying attention to details
• Provided excellent service to public, police, fire and ems workers
• Relayed latest information to first responders via electronic means, telephone calls and radio responses
• Read system maps, continued education of geographical changes and gathered caller information and locations and documented all details
• Ran subjects in local data base and NCIS per police requests to determine criminal and driver history, vehicle registration information and license status
• Trained and developed newly hired trainees which varied from classroom instruction to on the job training and assessments.

Temp for 2000 Legislative Session

• Answered incoming constituent inquiries and fielded calls for Senators
• Met with walk-in constituents and scheduled meetings
• Maintained Senators schedules, took messages and scheduled appointments using tact, discretion and diplomacy
• Handled and categorized written and digital correspondence
• Transcribed dictation from meetings and for e-mails and letters
• Built rapport with fellow administrative assistants for collaborating Senators

• Answered incoming and made outgoing calls for customer and business needs
• Communicated accurate information and guidance about promotions, customer programs and products
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Met all customer call guidelines including service levels, handle time and productivity
• Drove retention and diffused situations and avoid escalations
• Provided basic technical support for customers on company products