Sonia Luna
Service Coordinator
Houston,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Able to retain information and proficient with a wide rage of software. Works well independently, as well as a team, or under direct supervision.
Overview
11
11
years of professional experience
Work History
Service Coordinator
LCI Services/Simply Homes
09.2020 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Maintained a high level of professionalism when interacting with clients, ensuring positive experiences.
- Collaborated with team members to optimize workflow and deliver exceptional service consistently.
- Resolved customer complaints effectively, resulting in increased loyalty and repeat business.
- Managed a high volume of incoming calls while maintaining composure under pressure, contributing to smooth operations.
- Ensured timely completion of daily tasks by closely following established schedules and prioritizing workload effectively.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Coordinated emergency responses efficiently, ensuring prompt assistance for those in need.
- Maintained open lines of communication between drivers, management, and customers for smoother operations.
- Assisted colleagues as needed in various tasks leading to higher overall team performance.
- Answered phone calls and responded to customer emails.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Accounting Manager
Air Tech Of Houston
02.2016 - 04.2020
- Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
- Optimized cash flow management through careful analysis of accounts receivable, accounts payable, inventory levels, and working capital requirements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Managed banking reconciliations and monthly balance sheet statements.
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Generated monthly and quarterly financial statements for executive review.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Streamlined credit approval process by conducting thorough analyses of new client applications, reducing financial risk exposure.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Input financial data and produced reports using Quickbooks
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
Customer Service Representative
Miller's Auto & Body Repair
01.2013 - 02.2017
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Developed and updated databases to handle customer data.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Waltrip High School
Houston, TX05.2001
Skills
- Resource Utilization
- Accurate Recordkeeping
- Organizational Skills
- Customer Service
- Data Analysis
- Detail Orientation
- Critical Thinking
- Problem Solving
- Process Improvement
- Task Prioritization
- Excellent Communication
- Decision Making
- Adaptability and Flexibility
- Empathy and Compassion
Timeline
Service Coordinator
LCI Services/Simply Homes
09.2020 - Current
Accounting Manager
Air Tech Of Houston
02.2016 - 04.2020
Customer Service Representative
Miller's Auto & Body Repair
01.2013 - 02.2017
High School Diploma -
Waltrip High School
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