Sonia Luna
Colton,CA
Summary
My objective is to continually expand and refine my skill set while embracing challenges that foster both personal and professional growth. I seek an environment that provides opportunities for ongoing development, allowing me to contribute meaningfully while maintaining a healthy balance with my personal commitments.
I would describe myself as:
* highly motivated * cross-functional individual * team player * adaptable
Overview
14
14
years of professional experience
Work History
Administrative Assistant II -Reporting to Director
In-N-Out Burger Dept. 802
Chino, CA
01.2023 - Current
- Collaborated and communicated with various team members, business partners and vendors.
- Resolved problems and managed multiple tasks using strong planning and process management abilities.
- Compiled and analyzed data and presented updates on sales and supply chain requirements.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Worked with team members and leadership to identify and develop process improvements.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Strengthened traceability, developing organization systems for purchase orders, invoices, pricing and reports.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Developed and maintained filing systems for confidential documents and records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages (helped with project coordination for the launch of a new product that required multiple departments to come together to execute).
- Developed dashboards with Tableau to monitor key performance indicators.
Warehouse Receptionist
In-N-Out Burger
Redlands, CA
09.2021 - 01.2023
- Monitoring product waste and consumption in preparation for end of the Period Inventory.
- Implementing weekly cycle counts for tracking product shortages and overages (addressing discrepancies from stores).
- Handling Depot/Parts Items and managing pending Credit/QC returns so that the Stores can receive proper credit.
- Verification and documentation of incoming Purchase Orders, which include but is not limited to the modification of product quantities and product bin transfers.
- Knowledge of COBRA and INO Reporting (various functions that include but are not limited to data extraction and report/analysis composition).
- HighJump knowledge (using the scan gun to pull orders, pulling orders, receiving orders, designating location, exporting orders and pulling PNP).
- Vendor communication that includes appointment scheduling, delivery ETA's and quality concerns.
- Familiar with incoming product and merchandise placement for proper case and packaging counts.
Administrative Assistant (Billing)
Gerardo A. Toledo D.D.S. Inc. Endodontics
Redlands, CA
06.2021 - 05.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Inventoried and ordered supplies for office.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Managed all payments processing, invoicing, insurance verification and collections tasks. Along with arranging documents for insurance claims and updating ledger amounts.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheets, or other software applications.
- Processed prescriptions and sent them to corresponding pharmacies (Familiar with the use of NPI's and Tax IDs).
Customer Service Representative
In-N-Out Burger Dept. 838 (Customer Service)
Irvine, CA
07.2019 - 04.2021
- Remained calm and professional in stressful circumstances to effectively diffuse tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Relayed customer feedback to designated stores to improve products and services.
- Handling and professionally responding to customer correspondence such as emails, letters, Facebook/Instagram comments, or direct inquiries received through the INO website
- Preparing Valued Guest Cards for customer compensation.
Store Associate
In-N-Out Burger Store 166
Inglewood, CA
07.2011 - 12.2019
- Trained new team members in cash register operation, stock procedures, cooking certifications, and customer service.
- Communicated well and used strong interpersonal skills to establish positive relationships with customers and associates.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods. Still insuring that the flow in the kitchen would match the customer demands.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Bachelor of Arts - Sociology
California State University Dominguez
05.2020
Associates of Arts - Sociology
El Camino Community College
06.2018
Languages
Timeline
Administrative Assistant II -Reporting to Director
In-N-Out Burger Dept. 802
01.2023 - Current
Warehouse Receptionist
In-N-Out Burger
09.2021 - 01.2023
Administrative Assistant (Billing)
Gerardo A. Toledo D.D.S. Inc. Endodontics
06.2021 - 05.2022
Customer Service Representative
In-N-Out Burger Dept. 838 (Customer Service)
07.2019 - 04.2021
Store Associate
In-N-Out Burger Store 166
07.2011 - 12.2019
Bachelor of Arts - Sociology
California State University Dominguez
Associates of Arts - Sociology
El Camino Community College
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