Sonia Luna
Houston
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Able to retain information and proficient with a wide rage of software. Works well independently, as well as a team, or under direct supervision.
Overview
9
9
years of professional experience
Work History
Service Coordinator
LCI Services/Simply Homes
09.2020 - Current
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Maintained a high level of professionalism when interacting with clients, ensuring positive experiences.
- Managed a high volume of incoming calls while maintaining composure under pressure, contributing to smooth operations.
- Ensured timely completion of daily tasks by closely following established schedules and prioritizing workload effectively.
- Coordinated emergency responses efficiently, ensuring prompt assistance for those in need.
- Maintained open lines of communication between drivers, management, and customers for smoother operations.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Accounting Manager
Air Tech Of Houston
02.2016 - 04.2020
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
- Optimized cash flow management through careful analysis of accounts receivable, accounts payable, inventory levels, and working capital requirements.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Input financial data and produced reports using Quickbooks
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Education
High School Diploma -
Waltrip High School
05.2001
Skills
- Resource Utilization
- Accurate Recordkeeping
- Organizational Skills
- Customer Service
- Data Analysis
- Detail Orientation
- Task Prioritization
- Excellent Communication
- Decision Making
- Adaptability and Flexibility
- Empathy and Compassion
- Service monitoring and evaluation
- Ongoing client support
- Meeting facilitation
Timeline
Service Coordinator
LCI Services/Simply Homes
09.2020 - Current
Accounting Manager
Air Tech Of Houston
02.2016 - 04.2020
High School Diploma -
Waltrip High School
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