Sonia Luna
Bend,OR
Summary
I bring a strong background in community health and wellness. I excel at building professional relationships and engaging with diverse populations to support health initiatives. My adaptability and teamwork skills enable me to achieve impactful outcomes. I am recognized for effective communication, problem-solving, and delivering patient-centered care with empathy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Community Health Worker Supervisor & Float CHW
Mosaic CommunityHealth
07.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Worked directly with patient care teams and participated in care coordination meetings.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Collaborated with external organizations to coordinate health and social services.
- Developed and maintained relationships with community partners to build program scope.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Community Health Worker
Mosaic Community Health
01.2018 - 07.2023
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Collaborate with RN team to meet patient medical goals by following high number of referrals for high-risk patients
- Coordinated appointments, transportation, and lodging with patients and their families
- Continuous support for families by encouraging participation in parenting classes, positive nutrition habits, and financial management
- Conducted home visits to remove patient care barriers, increase medical follow up and care plan completion
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
Patient Service Rep
Mosaic Community Health
01.2017 - 01.2018
- Smoothly managed day-to-day front desk operations for a busy Pediatric clinic
- Warmly welcomed 20-30 guest per shift coordinated check-in collected insurance and directed them to their destination
- Managed phone lines and facilitated inbound and outbound calls with patients, outside providers and staff
- Maintained an organized, clean, professional workspace and waiting area
- Provided excellent customer service with helpful and friendly attitude
Packaging Representative
Medline Renewal
03.2015 - 01.2017
- Documented actions by completing production and quality forms
- Contributed to team effort by accomplishing related results as needed
- Followed detailed assembly instructions, processes, and procedures
- Reported problems with quality, processes, equipment, and materials to Production Supervisor
- Setup and operated various packaging as well as the assembling devices
- Accurately completed medical device history records to ensure that the assembly of high-quality medical devices is properly documented
Housekeeper
Pronghorn Resort
08.2014 - 04.2016
- Responsible for the overall cleanliness and sanitation of the residents' rooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides
- Respond appropriately to resident's special requests
- Observe and report any potential safety hazards
- Adhere to safety and hygiene guidelines and OSHA standards
Legal Receptionist
Michael Hudgson Immigration Attorney
03.2013 - 02.2014
- Scheduled appointments, interviews, and consultation with Private Legal Law firm
- Prepared and filed legal documents and maintained court documents and case files
- Operated as the first point of contact; greeted visitors and answered all incoming calls in a professional manner
- Provided Spanish language services to Spanish speaking clients, at reception desk, meetings with attorney, and outside sources when applicable
- Translated letters of support and invoices of the legal services provided by attorney office
- Organized and prepared all client documents and applications prior for attorney review
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Monitored changes in immigration law to ensure compliance in all submitted applications.
Customer Service Representative
Kentucky Fried Chicken
08.2008 - 02.2013
- Maintained excellent customer service during fast-paced lunch and dinner rushes
- Followed procedure for safe food preparation, assembly, and presentation
- Operates cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follow all cash handling policies and procedures
- Receive inventory of food and beverage products and supplies and stock in designated areas
Education
Associates of Arts Oregon Transfer -
Central Oregon Community College
Bend, OR06-2023
Skills
- Resource advocacy
- Excellent communication
- Active listening
- Teamwork and collaboration
- Time management
- Attention to detail
- Reliability
- Organized and detail oriented
- HIPAA guidelines
- Critical thinking
- Supervisory experience
- Community-based resources
- Public outreach
- Home visiting
- Training skills
Certification
- Certified Traditional Health Worker, Oregon Health Authority - 2021-2027 - Reg: THW000105111
- Suicide Prevention Training, THW Summit COCC - 2025
- Core Competencies for Community Health Center Supervisors at All Levels, NW Regional Primary Care Association, February 2025
- Basic Life Support Training - 2025
- The Leading People Program™ , Moe Carrick, Jan. 16 2024
- Understanding Appeals and Grievances Training - 2024
- Foundation of Trauma Informed Care Training - 2024
- Oral Health Training - 2023
- Motivational Interviewing Training, ORCHWA - 2023
Accomplishments
- Represented Mosaic Community Health in the development of an outside activity program “Vamonos Outside”; Teamed up with The Children Forest of Central Oregon, Bend Parks and Rec Team, High Desert ESD and Deschutes Land Trust
- Conducted “Rx to move” activity program for Pediatric Patients. Processed and tracked all internal referrals for this program.
- Attended/Presented project findings to the Oregon Health Authority Social Determinants of Health Innovation Café.
- Provide support with new hire training during non-leadership roles.
- EPIC Hyperspace(Super User) for the CHW team – EPIC, EMR training for new hires specific for the role.
- Serve as Mosaic CH's representative on the Family Access Network Steering Committee.
Awards
- Received 32 nominations from colleagues and peers.
- Leader of the Year; 2024
- Leader of the Quarter; 2023
- Employee of the Quarter; 2020, 2018
- Employee of the year; 2019
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Community Health Worker Supervisor & Float CHW
Mosaic CommunityHealth
07.2023 - Current
Community Health Worker
Mosaic Community Health
01.2018 - 07.2023
Patient Service Rep
Mosaic Community Health
01.2017 - 01.2018
Packaging Representative
Medline Renewal
03.2015 - 01.2017
Housekeeper
Pronghorn Resort
08.2014 - 04.2016
Legal Receptionist
Michael Hudgson Immigration Attorney
03.2013 - 02.2014
Customer Service Representative
Kentucky Fried Chicken
08.2008 - 02.2013
Associates of Arts Oregon Transfer -
Central Oregon Community College