Sonia Luz Lyles
Abingdon,MD
Summary
Proactive Housekeeping Manager with extensive experience in staff management, inventory control, and guest relations. Successfully improved cleanliness scores through thorough inspections and effective training programs. Skilled in scheduling, health and safety compliance, and quality improvements, bringing strong organizational abilities and a commitment to excellence. Deadline-driven Housekeeping Supervisor focused on turning over rooms for efficient, cost-effective operations. Nine years in field managing housekeeping teams. Experience working in mid-range hotels with primarily business traveler guests.
Overview
9
9
years of professional experience
Work History
Housekeeping Manager
Staybridge Suites Hotel
05.2015 - 05.2024
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 5-7 housekeepers.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
High School Diploma -
Santa Maria
Columbia, South America05.1994
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest Relations
- Folding clean laundry
- Scheduling and Planning
- Cleaning practices
- Vacuuming and sweeping
- Cleaning bathrooms
- Quality improvements
- Health and safety compliance
Timeline
Housekeeping Manager
Staybridge Suites Hotel
05.2015 - 05.2024
High School Diploma -
Santa Maria