Sonia Mai

Operations:

Communicate the Company's vision and strategies to all team members, establish and communicate division goals and objectives.

Manage financial goals, use analytics to assess ways to improve financial position, review operational standing of assigned branch to identify areas of opportunity for increased profit margin.

Provide training and guidance in all aspects of operations and sales leadership in conjunction with Division Director. Ensure the training of procedures outlining banking collections, audits and other company policies and standards are being met.

Ensure compliance with federal state and local law, as well as guide assigned branch teams in conjunction with Operational Quality Specialists on identifying and mitigating compliance concerns.

Delegate tasks and responsibilities to appropriate team members.

Maintain the Advance America appearance standards and maintenance requirements for the branch.

Marketing:

Conduct and train competitive market analysis and develop strategies to increase total market share and active customer accounts; work with DDO, Field marketing Manager and Corporate Marketing to maintain campaigns for the branch.

Leadership:

Recognize, train, and develop skills and abilities of the branch team members in order to achieve objectives and provide effective leadership, responsible for growth and development as well as recruiting, coaching, evaluating branch teams.

Job Responsibilities:

Provide Leadership on sales, coaching and development of team and overall profitability and growth.

Collaborate with Division Director to help build a healthy, strong, future-facing branch; build strong relationships with current and prospective customers, in person, in the market and over the phone.

Monitor and measure customer satisfaction. Take the lead on case management for delinquent accounts.

Compliance:

Work with DDO to ensure that aII federal, state and local laws are followed including and detect potential risks for non-compliance.

Training:

Provide training and guidance in all aspects of operations, marketing and customer experience, teach and validate understands of customer choice One Customer/One Choice and the overall Omni channel experience. Instruct the brandch on company procedures, policies, practices an computer systems programs. Lead by example in a hands-on and approachable manner.

Recognize and develop skills/abilities of assigned branch in order to meet branch, division and company objectives.

Created invoices for parts orders and repairs

Pulled parts

Packed orders and shipped them by UPS, FedEx, etc...

Received packages for parts department and returns department.

Received defective parts and sent them to the manufacturer or repaired them myself. Managed two employees. Other duties as required.

Managed front desk operations, in and outgoing calls and visitors

Handled government contracts from different offices

Assisted Registrar of Corporations with all duties

Assisted Attorney General Assistant with Child Support division

• Managed daily office operations to ensure efficient workflow across departments.
• Coordinated scheduling for meetings and events, optimizing resource allocation.
• Streamlined communication between staff and management to enhance collaboration.
• Assisted in maintaining accurate records and documentation for administrative processes.

Ran sales tape from all locations and managed vault cash balances and deposits in the Accounting Receivables Department.

Inventory

Petty Cash