Sonia Marrero
Summary
Experienced in medical office operations. Responsibilities included organization of files, scheduling and assisting patients. Background includes working for different specialist's settings to handle all provider and patient needs. Good interpersonal and communication skills. Reliable Medical Receptionist, Medical Biller offering over 20 years of experience working in busy clinical practice settings. Forward thinking and friendly with distinguished ability to multi task, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimize patient experiences through individualized care. Organizing office operations. Punctual professional committed to satisfying patient needs and meeting office demands.
Overview
25
25
years of professional experience
Work History
Office Coordinator
Holy Cross Hospital
03/19/23 - Current
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Interpreted and explained work procedures and policies to brief staff.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Resolved Patient complaints or answered patients' questions.
- Researched and prepared reports required by management.
- Implemented departmental policies and standards in conjunction with management.
- Reviewed employees' work to check adherence to quality standards and standard procedures.
- Recruited, interviewed and selected employees to fill vacant roles.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Trained and mentored staff members in company policies, daily task execution and industry best practices.
- Collaborated closely with staff to effectively smooth and improve office operations.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Supervised staff members, organized schedules and delegated tasks.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Patient Care Coordinator
Holy Cross Hospital
10/17/22 - 03/19/23
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Coordinated with external agencies to ensure timely processing of referrals.
- Assisted in the development of referral processes and procedures.
- Coordinated patient referrals to specialists and other healthcare services.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Billing Coordinator
Mount Sinai Hospital
01.2021 - Current
- Provided administrative support to physicians and interpreted medical reports and data to assign
- ICD-9 and ICD-10 codes; entered diagnosis codes and patient information into billing software. - Updated and managed diagnosis lists, coordinated routine documentation and coding audits, and executed qualitative analyses of discharged charges. - Followed and maintained currency on coding, sequencing, and procedures' best practices and updates. - Reviewed and validated accuracy of charges, including dates of service, services provided, location, patient identification, and provider signature.
- Reviewed past due accounts and contacted customers for payment arrangements.
Patient Care Coordinator
Mount Sinai Hospital
02.2020 - 01.2021
- Plan, integrate and maintain quality care systems and standards, which result in creating and improving medical protocols and guidelines
- Establish strong work network by building professional relationships with physicians and fellow employees
- Liaise effectively with patients, doctors and staff members, assess medical charts and promote high level of communication and interaction
- Provide patients with treatment information and ensure comprehension
- Schedule
- Post-Op and follow up appointments for patients
- Create and maintain facility documents and records, maintain accuracy while managing sensitive data
- Deliver income records, balance sheets and closing batch documents to board to keep executives informed of all potential financials.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
Medical Receptionist
DR Golnaz Moazami
10.2016 - 10.2019
- Scheduled and confirmed patient appointments for surgical and consultation services in a busy office with 1 provider - Interviewed patients to collect medical information and insurance details - Maximized office efficiency by answering incoming calls to provide office information and transferred calls to desire personal - Processed patient payments - Schedule and follow-up on patient's appointments and maintained patient files
- Verified insurance coverage for appointments and collected co-payments as required.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Call Center Supervisor
NY SPINE SPECIALIST
02.2013 - 01.2016
- Communicated policy updates and information to team to enhance goal efficiency - Optimized personnel coverage. -Prepared work schedules based on staff ability and forecasted demands - Interfaced with cross-functional support staff to manage daily operations - Prepared all schedules for 7 doctors - Evaluated employees job performances and motivated staff to improve productivity
- Monitored calls for quality assurance purposes.
- Participated in hiring interviews and selection process for new team members.
Registrar
Jamaica Hospital Medical Center
11.1999 - 06.2006
- Greeted all visitors and established the purpose of visit to ensure timely completion of check-in procedure - Collected and processed co-payments and out of pocket charges - Set and managed patient appointments schedules - Checked daily doctors schedules and verified insurances - Scheduled and confirmed patient appointments with patient and health care professionals - Collected and entered all patient demographic information including insurance to ensure that all records were up to date - Informed patients of financial responsibilities prior to rendering services - Maintained patient files - Sent out medical records to referring doctors - Observed strict HIPAA guidelines at all times according to company policy
- Reviewed documentation prior to entry into the system for accuracy.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Processed patient medical records requests in compliance with HIPAA guidelines.
Referral Specialist/Patient Coordinator
Holy Cross Hospital
- Process referral records and patient information. -Maintain data reports and update billing information. -Check for insurance verification. -Coordinate across medical departments. -Correspond with insurance companies. -Perform analytical and data entry task. -Answer patient calls, emails and questions, including finding insurance estimates. -Confidentially manage patient accounts. -Schedule patient visits and answer pre-visit questions, including about billing. -Orders all office supplies - Presents a positive and professional appearance
- Conveys a professional demeanor in the performance of assigned duties. - Adapts to changes or unusual circumstances in a way that promotes cooperation and minimal disruption to work environment.
Education
High School Diploma -
John Bowne High School
LaGuardia CC
Skills
- Referral verification
- Front desk operations
- HIPAA guidelines
- Proficient in MD office, Medisoft, Av20k, Tcms & Epic
- Telephone etiquette
- Bi-lingual in English and Spanish
- Claims Processing
- Account Reconciliation
- Claims review
- CPT code modifiers
- ICD-10
Timeline
Billing Coordinator
Mount Sinai Hospital
01.2021 - Current
Patient Care Coordinator
Mount Sinai Hospital
02.2020 - 01.2021
Medical Receptionist
DR Golnaz Moazami
10.2016 - 10.2019
Call Center Supervisor
NY SPINE SPECIALIST
02.2013 - 01.2016
Registrar
Jamaica Hospital Medical Center
11.1999 - 06.2006
Office Coordinator
Holy Cross Hospital
03/19/23 - Current
Patient Care Coordinator
Holy Cross Hospital
10/17/22 - 03/19/23
Referral Specialist/Patient Coordinator
Holy Cross Hospital
High School Diploma -
John Bowne High School
LaGuardia CC
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