Sonia Martinez
Sacramento,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
ASSET RECOVERY MANAGEMENT
GOLDEN ONE CREDIT UNION
10.2023 - Current
- Professionally maintain and provide daily spreadsheets detailing the status of accounts within the repossession process, from assignment of vehicles to transportation and sale at auction
- Collaborate with multiple departments to handle accounts in adherence with Federal and Credit Union policies and procedures
- Facilitate communication with members during stressful situations, guiding them on retrieving their vehicles and creating financial plans to prevent future occurrences
- Conduct thorough testing of departmental databases to ensure proper functionality during software updates, reporting any glitches for timely resolution to ensure efficient service for members.
COLLECTION REPRESENTATIVE
SCHOOLS FIRST FEDERAL CREDIT UNION
01.2019 - 06.2023
- Monitoring and managing assigned accounts to promptly identify and address outstanding debts
- Responding to inquiries and concerns in a courteous manner while formulating effective strategies to recover delinquent payments
- Ensuring regular updates to account statuses and databases
- Facilitating communication with account holders, including those who are unwilling or unable to fulfill their payment obligations, as required by circumstances.
BANK TELLER
SCHOOLS FINANCIAL CREDIT UNION
10.2016 - 01.2019
- Delivering exceptional member services by maintaining organized, secure, and efficient handling of documents and financial transactions
- Collaborating seamlessly with fellow tellers, ensuring timely task completion, and supporting management
- Expertly reconciling cash drawers, counting, and packaging currency and coins, while promptly reporting any discrepancies to the head teller.
Education
Notary Commission -
10.2022
High School Diploma -
06.2011
Skills
- Proficiency in office and database management
- Strong negotiation and conflict resolution skills
- Effective communication abilities
- Exceptional multitasking and time management capabilities
- Comprehensive understanding of legal requirements
- Adept at working independently
- Keen attention to detail
Timeline
ASSET RECOVERY MANAGEMENT
GOLDEN ONE CREDIT UNION
10.2023 - Current
COLLECTION REPRESENTATIVE
SCHOOLS FIRST FEDERAL CREDIT UNION
01.2019 - 06.2023
BANK TELLER
SCHOOLS FINANCIAL CREDIT UNION
10.2016 - 01.2019
Notary Commission -
High School Diploma -
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