Sonia Martinez
Mason,TX
Summary
I am a wife and mom of 2 boys. My family is my world and what keeps me going, my motivation. I strive to be the best at all I set my mind to. I work hard to better myself for my family. I am a people person and enjoy the interaction with the community. I am a native of Mason, born and raised. I am always looking to challenge myself in every aspect. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am bilingual and come from a strong Mexican-American culture. I am a reliable employee seeking a position in a healthy, growing work environment. Offering excellent communication and good judgment.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Midcoast Health System
09.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
Substitute Teacher, K-12
Mason ISD
08.2012 - 09.2021
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Often cover Elementary/Junior High Offices, with that entails answering phones, taking messages; and greeting students and parents.
Store Manger
Treasures On The Square
11.2019 - 11.2021
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Navigate all online sales by uploading new items frequently
- Package and ship items as they sell
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Infant Care Teacher
Steady Steps Daycare
05.2008 - 06.2011
- Applied play-based strategies to provide diverse approaches to learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Made nutritious breakfasts, lunches, dinners and snacks for children.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Developed age-appropriate activities and programs for children 6mo to 2 years old.
Education
High School Diploma -
Mason High School
Mason, TX05.2005
Skills
- Bilingual
- Navigate programs such as Excel, Word, Outlook, Onedrive, Powerpoint
- Run copier/Fax/Scan
- Decision Making
- Sales Promotion
- Direct Sales
- Inventory Tracking and Management
- Team Collaboration
- Front Desk Operations
- Office Supplies Inventory Management
- Bank Deposits
- Scheduling Appointments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Midcoast Health System
09.2021 - Current
Store Manger
Treasures On The Square
11.2019 - 11.2021
Substitute Teacher, K-12
Mason ISD
08.2012 - 09.2021
Infant Care Teacher
Steady Steps Daycare
05.2008 - 06.2011
High School Diploma -
Mason High School
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