Sonia Martinez
Houston,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Fedex Office Print & Ship Center. Expert in leveraging problem-solving skills and proficiency in Microsoft Office Suite to deliver efficient solutions. Fluent in English and Spanish, adept at fostering client relationships and leading teams to exceed targets through meticulous attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Store Consultant
Fedex Office Print & Ship Center
2022.11 - 2024.03
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction through regular check-ins and updates on project progress and repeat business.
- Proved successful working within tight deadlines and a fast-paced environment.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Assembled packages according to meet specific customer requirements.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Performed end-of-shift cash out operations according to store policies, maintaining accurate counts and receipts records.
- Enhanced customer satisfaction by providing accurate, on-time delivery of printed materials for various clients.
- Improved print quality by closely monitoring color calibration and making necessary adjustments.
Sales Associate
JCPenney
2021.10 - 2022.10
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Sales Associate
Famous Footwear
2021.06 - 2021.10
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Diploma -
Deer Park High Scool
Deer Park, TX05.2021
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Consultant
Fedex Office Print & Ship Center
2022.11 - 2024.03
Sales Associate
JCPenney
2021.10 - 2022.10
Sales Associate
Famous Footwear
2021.06 - 2021.10
Diploma -
Deer Park High Scool
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