Summary
Overview
Work History
Education
Skills
Activities
Certification
Languages
Timeline
Generic

Sonia Martinez

Chicago,IL

Summary

Bilingual Customer Service Representative/Administrative Support Specialist. Top performing bilingual (Spanish/English). Exceptional Standing for keeping and maintaining outstanding customer service standards. Attained a concrete business foundation in accounting, finance, human resources, operations, and marketing. Skilled planner with the ability to analyze client needs and achieve objectives. Excellent communication, presentation, Negotiation, and problem-solving skills. Managed a high-volume workload within a deadline-driven environment. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

25
25
years of professional experience
1
1
Certification

Work History

OUTMIGRATION LEAD

Robert Half
CHICAGO, IL
09.2022 - Current
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.

Contractor

Aston Carter
Chicago, USA
09.2021 - 08.2022
  • Company Overview: Contract – City of Chicago – IEMA
  • Assisted in teams, projects, clients, and contractor
  • Established control of inventory
  • Managed large groups to begin and complete projects
  • Conferred with clients to find the perfect fit for there needs
  • Solved many customer issues to maintain satisfaction to the highest level
  • Maintained great relations with clients
  • Contract – City of Chicago – IEMA

Post Close Representative

Baxter Credit Union
06.2021 - 04.2021
  • Assisted in facilities and records management in addition to providing customer care and services
  • Prepared and digital imaged loan documents; sorted/classified information and processed mail for the corporate office
  • Create collateral Files for all loans and keep current on trailing documents (Recorded Mortgages and Final Title Polices)
  • Handle requests for mortgage documents and investigation, including requests from servicing, MI Companies, audits, and investors
  • Answer member calls routed thought the phone queues
  • Operated a wife range of office equipment; used acquired knowledge in document management, rules and procedures while analyzing the work to process information in an efficient manner

PA Clerk

Catamaran RX
05.2014 - 05.2015
  • Responsible for the accurate and timely review, disposition, documentation, and system input of submitted prescription prior-authorization (PA) requests
  • Responsible for providing general PA information requests via telephone, fax, email, or surface mail to providers, members, and /or clients and initiating information requests from providers when additional information is required to adjudicate a prior authorization request
  • Assist pharmacies if needed in resolving daily processing daily processing obstacles for a PA related medication
  • Problem solving and the ability to communicate solutions
  • Maintain the confidentiality of protected member medical information

Patient Financial Representative

Northshore University Healthcare
05.2013 - 02.2014
  • Responsible for the collection of accounts receivable
  • Assessment of outstanding balances on assigned accounts to determine proper course of action required to obtain payment on accounts
  • Answer patient and /or insurance phone inquiries utilize claims software to check status of claim, submission history and eligibility
  • Contacts insurance payers regarding outstanding accounts receivables
  • Investigates and pursues outstanding and delinquent accounts
  • Check claims to ensure proper ICD9/CPT coding and payer rules are followed

Claim Representative

Founders Insurance Company
03.2011 - 04.2013
  • Oversaw client’s coverage for personal automobile, homeowners, and commercial liability insurance policies
  • Audited and finalized insurance claim forms and screened for accuracy
  • Communicated directly with insured, witnesses’ companies, entities and other by telephone and through written correspondence
  • Analyzed policies, endorsements and reported circumstances to determine what coverage applies to a claim/accident
  • Evaluated claims and developed payment options

Registrar

Children’s Memorial Hospital
03.2004 - 01.2011
  • Registered patients for ambulatory visit; obtained accurate demographic insurance and medical information
  • Investigated and directed patient inquires or complaints to appropriate medical staff members
  • Coordinated communication between patients, family members, medical staff, and administrative staff
  • Excelled in the area of customer service and compliance

Administrative Assistant

Sprint Site USA
06.2000 - 11.2003
  • Greeted visitors, ascertained reason for visit and directed them to their appointments
  • Answered and directed phone calls to appropriate parties and recorded messages
  • Experience managing a multi-line telephone system
  • Performed general office duties such as ordering supplies, maintaining records, database management and performing basic bookkeeping work
  • Filed and retrieved corporate documents, records, and reports
  • Open, sorted, and distributed incoming correspondence, including faxes
  • Experienced in filing, mail room sorting and office organization
  • Scheduled appointments and maintained up to date calendars

Education

BACHELOR OF APPLIED SCIENCE DEGREE - BUSINESS ADMINISTRATION/ MARKETING MANAGEMENT

WESTWOOD COLLEGE-O’HARE CAMPUS
Chicago, IL
12.2012

TRAVEL AGENT - TRAVEL AGENT

INTERNATIONAL BUSINESS INSTITUTE
Chicago, IL
03.1990

Skills

  • Teamwork
  • Willing to learn
  • Open-mindedness
  • Problem Solving Skills
  • Microsoft Office
  • Excellent Time Management
  • Customer service
  • Documentation management
  • Communication skills
  • Team collaboration
  • Task prioritization
  • Records management
  • Process improvement
  • Attention to detail
  • Critical thinking
  • Calm under pressure

Activities

  • Habitat for Humanity, Nonprofit organization that helps build homes for families.
  • Special Olympics, Special Children’s Charities for year-round sports.
  • Multiple Myeloma Research Foundation, Cancer of plasma cells.
  • Camp Kassem, Supporting community for children through and beyond their parent’s cancer.

Certification

  • Introduction to Harm Reduction saves lives
  • Helping Individuals Experiencing Obtaining Identification
  • Effectively Accessing Mainstream Benefit
  • Know Your Rights

Languages

English
Professional
Spanish
Professional

Timeline

OUTMIGRATION LEAD

Robert Half
09.2022 - Current

Contractor

Aston Carter
09.2021 - 08.2022

Post Close Representative

Baxter Credit Union
06.2021 - 04.2021

PA Clerk

Catamaran RX
05.2014 - 05.2015

Patient Financial Representative

Northshore University Healthcare
05.2013 - 02.2014

Claim Representative

Founders Insurance Company
03.2011 - 04.2013

Registrar

Children’s Memorial Hospital
03.2004 - 01.2011

Administrative Assistant

Sprint Site USA
06.2000 - 11.2003

BACHELOR OF APPLIED SCIENCE DEGREE - BUSINESS ADMINISTRATION/ MARKETING MANAGEMENT

WESTWOOD COLLEGE-O’HARE CAMPUS

TRAVEL AGENT - TRAVEL AGENT

INTERNATIONAL BUSINESS INSTITUTE

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Sonia Martinez