Sonia Martinez
Chicago,IL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Case Manager Specialist
Catholic Charities Of Chicago
08.2022 - Current
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Enhanced communication between clients and service providers, resulting in better coordination of care.
- Trained new team members on best practices in case management, contributing to a consistent quality of care across the organization.
- Conducted detailed assessments of clients'' needs, strengths, and barriers, ensuring appropriate resource allocation.
- Assisted clients in navigating housing, to gain access to valuable resources.
- Placed housing for over 500 families.
Outmigration LEAD
Catholic Charities Of Chicago
08.2021 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Contracted with DHS to provide outmigration or family reunification services to new arrivals wishing to connect with family or friends within the United States.
- Confirmed information with sponsor, Outmigration team member. Once confirmed will purchase either a plane or bus ticket and an Uber ride, if needed.
- Connected over 20,00.00 clients with family and friends.
Administrative Coordinator
Aston Carter Contract – City of Chicago – IEMA
09.2021 - 08.2022
- Assisted in teams, projects, clients, and contractor
- Established control of inventory
- Managed large groups to begin and complete projects
- Conferred with clients to find the perfect fit for there needs
- Solved many customer issues to maintain satisfaction to the highest level
- Maintained great relations with clients
Post Close Representative
Baxter Credit Union
06.2015 - 04.2021
- Assisted in facilities and records management in addition to providing customer care and services.
- Prepared and digital imaged loan documents; sorted/classified information and processed mail for the corporate office.
- Create collateral Files for all loans and keep current on trailing documents (Recorded Mortgages and Final Title Polices).
- Handle requests for mortgage documents and investigation, including requests from servicing, MI Companies, audits, and investors.
- Answer member calls routed thought the phone queues.
- Operated a wife range of office equipment; used acquired knowledge in document management, rules and procedures while analyzing the work to process information in an efficient manner.
PA Clerk
Catamaran RX
05.2014 - 05.2015
- Responsible for the accurate and timely review, disposition, documentation, and system input of submitted prescription prior-authorization (PA) requests.
- Responsible for providing general PA information requests via telephone, fax, email, or surface mail to providers, members, and /or clients and initiating information requests from providers when additional information is required to adjudicate a prior authorization request.
- Assist pharmacies if needed in resolving daily processing daily processing obstacles for a PA related medication. Problem solving and the ability to communicate solutions.
- Maintain the confidentiality of protected member medical information.
Patient Financial Representative
Northshore University Healthcare
05.2013 - 02.2014
- Responsible for the collection of accounts receivable.
- Assessment of outstanding balances on assigned accounts to determine proper course of action required to obtain payment on accounts.
- Answer patient and /or insurance phone inquiries utilize claims software to check status of claim, submission history and eligibility.
- Contacts insurance payers regarding outstanding accounts receivables.
- Investigates and pursues outstanding and delinquent accounts.
- Check claims to ensure proper ICD9/CPT coding and payer rules are followed.
Claim Representative
Founders Insurance Company
03.2011 - 04.2013
- Oversaw client’s coverage for personal automobile, homeowners, and commercial liability insurance policies.
- Audited and finalized insurance claim forms and screened for accuracy.
- Communicated directly with insured, witnesses’ companies, entities and other by telephone and through written correspondence.
- Analyzed policies, endorsements and reported circumstances to determine what coverage applies to a claim/accident.
- Evaluated claims and developed payment options.
Registrar
Children’s Memorial Hospital
03.2004 - 01.2011
- Registered patients for ambulatory visit; obtained accurate demographic insurance and medical information
- Investigated and directed patient inquires or complaints to appropriate medical staff members
- Coordinated communication between patients, family members, medical staff, and administrative staff.
- Excelled in the area of customer service and compliance.
Administrative Assistant
Sprint Site USA
06.2000 - 11.2003
- Greeted visitors, ascertained reason for visit and directed them to their appointments
- Answered and directed phone calls to appropriate parties and recorded messages.
- Experience managing a multi-line telephone system.
- Performed general office duties such as ordering supplies, maintaining records, database management and performing basic bookkeeping work.
- Filed and retrieved corporate documents, records, and reports.
- Open, sorted, and distributed incoming correspondence, including faxes.
- Experienced in filing, mail room sorting and office organization.
- Scheduled appointments and maintained up to date calendars.
Education
Bachelor of Applied Science Degree - Business Administration, Marketing Management
Westwood College-O'Hare Campus
12.2012
Travel Agent - undefined
International Business Institute
03.1990
Skills
- Teamwork
- Willing to learn
- Open-mindedness
- Problem Solving Skills
- Microsoft Office
- Excellent Time Management
- Client advocacy
- Case assessment
- Positive attitude
- Multitasking and organization
- HIPAA compliance
- Relationship building
- Case documentation
- Documentation and reporting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Manager Specialist
Catholic Charities Of Chicago
08.2022 - Current
Administrative Coordinator
Aston Carter Contract – City of Chicago – IEMA
09.2021 - 08.2022
Outmigration LEAD
Catholic Charities Of Chicago
08.2021 - Current
Post Close Representative
Baxter Credit Union
06.2015 - 04.2021
PA Clerk
Catamaran RX
05.2014 - 05.2015
Patient Financial Representative
Northshore University Healthcare
05.2013 - 02.2014
Claim Representative
Founders Insurance Company
03.2011 - 04.2013
Registrar
Children’s Memorial Hospital
03.2004 - 01.2011
Administrative Assistant
Sprint Site USA
06.2000 - 11.2003
Travel Agent - undefined
International Business Institute
Bachelor of Applied Science Degree - Business Administration, Marketing Management
Westwood College-O'Hare Campus
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