Sonia Martinez
Long Beach,CA
Summary
Service-oriented Public Safety Dispatcher, with seven-plus years of experience seeking a challenging opportunity in a progressive organization in the Public Safety field. A professional leader committed to excellence in providing exceptional customer service who works efficiently and performs well under pressure. The desired position will utilize my experience and skills to the organization's advantage, allowing growth and progress.
Overview
14
14
years of professional experience
Work History
Public Safety Dispatcher
Chapman University Department Of Public Safety
08.2016 - Current
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Requested law enforcement, fire and ambulance services for emergency calls.
- Input information from calls into system using Omnigo and maintaining accuracy of details.
- Operated telephone and radio equipment to receive requests and reports from officers, parking, fire & life safety.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate response to intrusions and trouble indicated alarms.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Insurance Specialist Centralized Scheduling
Madera Community Hospital
12.2014 - 11.2015
- Maintained high standards of customer service by building relationships with clients.
- Processed eligibility and benefits verification and authorization requests.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Maintained confidentiality of patient finances, records, and health statuses.
- Communicated effectively with members of operations, finance and clinical departments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Guest Service Assistant
Target
09.2011 - 12.2014
- Provided excellent customer service.
- Stocked and organized merchandise.
- Handled tills and moneys.
- Closed registers at the end of shift and collected all moneys and receipts.
- Provided customers with refunds and exchanges.
- Communicate with team members via a two way radio.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Coordinated various cashiers, team members breaks and lunches.
Education
Public Safety Dispatcher Basic Course -
Golden West College
Huntington Beach, CA2012
High School Diploma -
Lakewood High School
Lakewood, CA2006
Skills
- Excellent customer service
- Ability to multitask efficiently and pay close attention to detail
- Maintain strict confidentiality
- Fast learner
- Willing to work any shift: Days, Swings, Graves, Weekends & Holidays
- Team player with a positive attitude
- Professional demeanor
- Bilingual - English/Spanish
Timeline
Public Safety Dispatcher
Chapman University Department Of Public Safety
08.2016 - Current
Insurance Specialist Centralized Scheduling
Madera Community Hospital
12.2014 - 11.2015
Guest Service Assistant
Target
09.2011 - 12.2014
Public Safety Dispatcher Basic Course -
Golden West College
High School Diploma -
Lakewood High School
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