Sonia Martos
Orlando,FL
Summary
Accomplished professional with extensive experience in multi-unit leadership, business development, and talent management. Passionate leader and driven partner consistently achieving success. Excited to utilize knowledge and expertise within the performance-based work culture of a growing organization. Ready to contribute to the continued growth and success of a dynamic team.
Overview
13
13
years of professional experience
Work History
Office Administrator
ACD Pediatric Group/ACD Med Spa
2023.07 - Current
- Improving customer service and patient satisfaction.
- Overseeing overall day-to-day operations, finances and programs for multiple offices (Family Practice, Weight Loss, Pediatrics, Med Spa)
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
Center of Excellence Leader
Smile Direct Club
2018.10 - 2023.06
- Identified data for reviewing or enhancing processes and workflow by analyzing various techniques and methods
- Worked with local and international managers to understand and address diverse problems, consistently improving team performance and efficiency.
District Manager In Training
Groupe Dynamite
2013.06 - 2018.05
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Support with demands and created plans to accomplish objectives while maintaining budgets and maximizing employee satisfaction.
Store Manager
Ann Taylor
2011.11 - 2013.06
- Encouraged team-oriented culture with common sales, service, trust building and productivity goals
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets.
Education
Bachelor's Degree: Business Administration -
University of Puerto Rico
Santurce, PRSkills
- Time Management
- Office Administration
- Administrative Support
- Training, Development and Onboarding
Timeline
Office Administrator
ACD Pediatric Group/ACD Med Spa
2023.07 - Current
Center of Excellence Leader
Smile Direct Club
2018.10 - 2023.06
District Manager In Training
Groupe Dynamite
2013.06 - 2018.05
Store Manager
Ann Taylor
2011.11 - 2013.06
Bachelor's Degree: Business Administration -
University of Puerto Rico
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