Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Sonia Menard

Lake Worth,FL

Summary

Dynamic customer service professional with extensive experience at Comfort Solutions, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to train new staff and maintain detailed records, ensuring efficient operations and a positive user experience. Proficient in data entry and committed to delivering exceptional service.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Comfort Solutions
02.2011 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Physical Therapist Assistant

Lifemotion Physical Therapy
09.2014 - 06.2015
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Supported optimal patient care by maintaining a clean, safe, and organized treatment environment.
  • Communicated with physicians to provide updates on patient care.
  • Advocated for patient needs, ensuring that all therapy sessions were patient-centered and goal-oriented.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.

Restaurant Hostess

Rancho Chico Mexican Restaurant
06.2010 - 02.2011
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Cashier

TJX Companies
12.2008 - 06.2010
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
  • Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.

Education

Dental Assistant Diploma - Dental

Fortis Institute
Port Saint Lucie, FL
07.2015

High School Diploma -

Liceo Cristiano De Guayaquil
Ecuador
2008

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Scheduling
  • Appointment scheduling
  • Live chat support
  • Filing
  • Stock management
  • Shipping and logistics
  • Warehousing functions

Languages

Spanish
Native or Bilingual

Timeline

Physical Therapist Assistant

Lifemotion Physical Therapy
09.2014 - 06.2015

Customer Service Representative

Comfort Solutions
02.2011 - 07.2022

Restaurant Hostess

Rancho Chico Mexican Restaurant
06.2010 - 02.2011

Cashier

TJX Companies
12.2008 - 06.2010

Dental Assistant Diploma - Dental

Fortis Institute

High School Diploma -

Liceo Cristiano De Guayaquil

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