Summary
Overview
Work History
Skills
Certification
Timeline
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Sonia Mendoza

Las Vegas,NV

Summary

I am an experienced hospitality professional driven by challenge and attracted to foward-thinking companies. My objective is to learn all aspects of my work environment in order to gain versatility amongst various skills. My highest values are integrity and accountability. I look foward to problem solving as it offers an opportunity to learn and create a positive outcome.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Maitre D

Carbone
01.2018 - Current
  • Experience in operating a small floor plan with high cover counts in one of the most exclusive restaurants in vegas.
  • Be able to plan efficient table turns within short operation hours, and cater to last minute VIP guests on fully-committed evenings.
  • Building long lasting relationships with loyal clientele ranging from Las Vegas locals to valued Noir players as well as our Major Food group regulars/VIPS.
  • Managing our reservation books and private room bookings.
  • Ensuring everything at the door runs smoothly to make sure VIPS/ regulars are well taken care of and have the best experience.
  • Networking with guest so that they have a reliable connection for Carbone Vegas reservations.
  • Being the point of contact for celebrity clientele and VIP guests.
  • Always doing my best to accommodate any guest the best way I can with high cover count books.


Lead Hostess

La Cave
01.2014 - 01.2018
  • .Pushing covers to increase revenue while minimizing wait times at the door.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Training the host team on proper verbiage, phone etiquette, SevenRooms, and guest de-escalation.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.


Skills

    Internal Systems:

    Proficient in SevenRooms and Opentable

    Data Analysis:

    Analyzing restaurant historical data to forecast workflow requirements, and move goal-post in order to exceed the year's prior's revenue

    Microsoft Systems:

    Advanced in Word, Excel, and PowerPoint,

    Guest Recovery:

    Knowing how to talk to guest and handling situations in a delicate matter where you can make it better and turn around there experience

    Bilingual:

    Proficient in spanish and english

Certification

  • Forbes
  • TAM
  • Food Handlers Card

Timeline

Maitre D

Carbone
01.2018 - Current

Lead Hostess

La Cave
01.2014 - 01.2018

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Sonia Mendoza