Sonia M. Jones
Coldwater
Summary
Healthcare professional with over 6 years of military medical experience, including 3+ years specializing as a Physical Therapy Technician in both inpatient and outpatient rehabilitation settings. Served as a Work Center Supervisor supporting physical therapy operations across a major military medical center and nine branch clinics. Trusted to manage multi-site coverage, oversee daily clinic operations, and balance high patient volumes with administrative responsibilities. Experienced in patient care support, clinic workflow coordination, Genesis documentation, and interdisciplinary collaboration under the supervision of licensed physical therapists.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Night Shift Manager / Front Desk Supervisor
In Motion Fitness
2017 - 09.2019
- Supervised and supported front desk staff during overnight operations at a high-end resort and fitness facility
- Delivered high-level customer service to members and guests, resolving concerns and maintaining professional service standards
- Assisted with staff scheduling, shift coverage, and daily operational coordination
- Managed front desk operations including check-ins, phone inquiries, and member support
Hospital Corpsman – Physical Therapy Technician
U.S. Navy | Naval Medical Center Portsmouth
12.2022 - Current
- Assisted licensed physical therapists in the delivery of rehabilitation services for post-operative, orthopedic, sports injury, and neurologic patient populations
- Supported therapeutic exercises, gait training, balance activities, transfers, and functional mobility under provider supervision
- Provided rehabilitation support in both inpatient and outpatient settings, including early mobility and discharge preparation
- Served as Work Center Supervisor supporting physical therapy operations across Naval Medical Center Portsmouth and nine affiliated branch clinics
- Floated independently to branch clinics to provide coverage and ensure continuity of rehabilitation services across multiple locations
- Independently managed daily clinical operations at three branch clinic locations, coordinating workflow with civilian staff including licensed physical therapists and licensed physical therapist assistants
- Managed front desk and clinical responsibilities simultaneously in clinics without reception staff, including scheduling, answering phones, patient intake, charting, and rehabilitation support
- Supported an average caseload of approximately 14 patients per day while maintaining accurate documentation and efficient patient flow
- Observed patient responses to rehabilitation activities and promptly communicated changes or concerns to supervising providers
- Maintained therapy equipment, treatment areas, and infection control standards in fast-paced clinical environments
- Scope of Practice: Provided rehabilitation support and clinic operations within military scope of practice under the supervision of licensed physical therapists; not a state-licensed Physical Therapist Assistant.
Hospital Corpsman
U.S. Navy
10.2019 - 02.2026
- Provided clinical support across medical settings while maintaining patient safety, confidentiality, and HIPAA compliance
- Assisted providers with patient coordination, documentation, and daily clinic operations
- Maintained inventory of medical supplies, ensuring availability for patient care needs.
- Developed strong rapport with patients by demonstrating empathy, understanding, and professionalism during interactions.
- Facilitated efficient patient flow by coordinating appointments and managing medical records diligently.
- Enhanced patient care by providing thorough assessments and administering appropriate treatments.
Education
Associate of Applied Science - Physical Therapist Assistant
Lake Superior College
Duluth, MN12-2026
Skills
- Inpatient & Outpatient Care
- Clinic Operations & Workflow
- Multi-Site Coverage
- Scheduling & Front Desk Operations
- Military Health Genesis Documentation
- Leadership & Team Coordination
- Time Management & Multitasking
- Customer Service
- Stock management
- Scheduling expertise
- Orthopedic rehabilitation
- Cupping Therapy
- Post-surgical rehabilitation
Certification
- Basic Life Support (BLS)
- Physical Therapy Technician Training – U.S. Navy
- Infection Control & Safety
- Military Health Systems Genesis
Languages
Spanish
Native or Bilingual
Timeline
Hospital Corpsman – Physical Therapy Technician
U.S. Navy | Naval Medical Center Portsmouth
12.2022 - Current
Hospital Corpsman
U.S. Navy
10.2019 - 02.2026
Night Shift Manager / Front Desk Supervisor
In Motion Fitness
2017 - 09.2019
Associate of Applied Science - Physical Therapist Assistant
Lake Superior College