Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Sonia Morales

Garland,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Small Groups Lead/Personal Trainer

Club 4 Fitness
05.2022 - Current
  • Lead and motivate clients throughout intense training sessions.
  • Build and then maintain highly engaged member participation base.
  • Live a lifestyle similar to the way you want clients to live theirs.
  • Ensure safety of participants in regard to exercise technique and participation of boot camp activities as well as to modify specific exercises in order to create accommodations for varying skill levels among participants.
  • Attend weekly and monthly fitness meetings and required educational presentations.
  • Handle member concerns when necessary
  • Maintain member engagement through social media and "promote the brand.”
  • Be a fitness leader in the community.
  • Recruit, interview and onboard new employees through Paycom.
  • Complete payroll processes each pay period.
  • Create classes through Adobe

Assistant Branch Manager, Operations

Core Personel Staffing Services
01.2024 - 04.2024
  • Supervise 5 recruiters and provide recruiting support
  • Respond to all client requests, concerns with immediate attention and detail
  • Prepare weekly and monitor missing time for all employees
  • Manage, multitask with a multitude of tasks daily
  • Interview, hire and terminate employees
  • Coordinate with branch manager on check in needs to every client and ensure recruiters are providing service to every one of them
  • Evaluating compliance with standards
  • Process improvement
  • Prepare payroll checks for employees
  • Analyzed business trends to identify areas of opportunity for improved sales performance within the local market segment.
  • Managed daily operations for optimal branch performance, including staff scheduling, customer service, and financial transactions.
  • Developed comprehensive training programs for new hires to ensure smooth onboarding and consistent service quality.
  • Evaluated staff performance regularly, providing constructive feedback for continuous improvement and career development opportunities.
  • Complied with established internal controls and policies.
  • Developed strategic plans for day-to-day financial operations.
  • Established and checked coding procedures, monitored reports and updated internal files.

Account Manager

Bedrock Logistics
05.2023 - 12.2023
  • Make a minimum of 60 sales/cold calls daily
  • Prospect potential new customers
  • Assess prospects for growth potential
  • Schedule assign drivers/carriers to deliveries
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
  • Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Recorded accurate and efficient records in customer database.

Territory Account Manager

Horizons HR Services
12.2020 - 05.2022
  • Prospect, build & maintain business partnerships for billing profit
  • Interview, screen, hire, onboard new hires for all accounts
  • Create ads for Indeed, Facebook and Career Builder and Zip Recruiter to build funnels for applicant flow
  • Conduct hiring events, job fairs
  • Used ABD and Prism
  • Leveraged social media platforms effectively for networking purposes, generating leads from untapped sources.
  • Delivered engaging presentations demonstrating product features and benefits that resonate with clients'' unique requirements.
  • Developed long-term relationships with key decision-makers in the assigned region, resulting in repeat business.
  • Implemented account management strategies for increased customer satisfaction and loyalty.
  • Expanded client base by identifying and targeting prospective customers within the assigned territory.
  • Managed multiple accounts simultaneously while maintaining a high level of responsiveness to client inquiries and concerns.
  • Achieved sales quotas consistently through strategic planning and effective customer relationship management.
  • Tracked sales performance metrics regularly, adjusting strategies as necessary to meet or exceed targets.
  • Created customized solutions in collaboration with technical teams addressing specific pain points of each client successfully.
  • Adhered to state and federal regulations covering industry activities.
  • Documented time, calls, and results, and submitted reports.
  • Negotiated contracts, terms, and conditions to secure profitable deals for both parties.
  • Contributed to team objectives in fast-paced environment.

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Sales Presentations
  • Strategic Planning
  • Social Media Marketing
  • Brand Awareness

Certification

Certified Personal Trainer

AED/CPR Certified

Rhetorical Writing and Presentation Certificate through online Harvard University

Languages

Spanish
Professional Working

Timeline

Assistant Branch Manager, Operations

Core Personel Staffing Services
01.2024 - 04.2024

Account Manager

Bedrock Logistics
05.2023 - 12.2023

Small Groups Lead/Personal Trainer

Club 4 Fitness
05.2022 - Current

Territory Account Manager

Horizons HR Services
12.2020 - 05.2022

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Sonia Morales