Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonia Moreno

Elgin,IL

Summary

I have experience in processing materials such as photo coping, scanning, laminations, and etc., within requested timelines. In previous jobs I have handled in-coming/out-going calls, taking messages, sorting and delivering mail, data entry, and paper filing. I have also translated for Spanish speaking parents that have needed help with communicating.

Lastly, I make it a mission to make any work environment I am in friendly and safe, and I also enjoy learning new things.

Overview

22
22
years of professional experience

Work History

Customer Service Military Specialist

JPMorgan Chase
09.2008 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Maintained and managed customer files and databases.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Clerical Office Assistant, Lunch Supervisor

U-46 School District
08.2000 - 01.2009
    • Encouraged students to stay on task of eating meals by reminding students to remain seated and use inside voices.
    • Directed scheduled movement of groups to and from playground, lunchroom and classrooms.
    • Enforced lunchroom rules by redirecting negative student behavior.
    • Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
    • Completed clerical tasks such as filing, copying, and distributing mail.
    • Interacted with customers by phone, email, or in-person to provide information.
    • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
    • Cleaned and sanitized surfaces, tools and equipment.

Collections Specialist

JPMorgan Chase
06.2000 - 08.2008
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered constant flow of customer calls with minimal wait times.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Updated account information to maintain customer records.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Offered advice and assistance to customers, paying attention to special needs or wants.
    • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

GED -

Elgin Community College
Elgin, IL
05.1979

Skills

  • Customer Service and Assistance
  • Problem Resolution
  • Delinquency Monitoring
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Telephone Etiquette
  • Credit Card Applications
  • Call Centers
  • Calm and Professional Under Pressure
  • Office Supplies and Inventory
  • Call Volume and Quality Metrics
  • Customer Service

Timeline

Customer Service Military Specialist

JPMorgan Chase
09.2008 - 01.2022

Clerical Office Assistant, Lunch Supervisor

U-46 School District
08.2000 - 01.2009

Collections Specialist

JPMorgan Chase
06.2000 - 08.2008

GED -

Elgin Community College

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Sonia Moreno