Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonia Morin

Ontario,OR

Summary

Adept at identity verification and delivering exceptional customer service, I significantly enhanced documentation accuracy and client satisfaction at Truckstop. My expertise in data review and problem-solving led to streamlined verification processes, fostering development and efficiency. My background includes roles at Saint Alphonsus Medical Center and Sterling Bank, where I applied critical HIPAA compliance and fraud detection skills.

Results-driven professional with extensive experience in verification procedures. Adept at maintaining accuracy and compliance in complex operations. Known for effective teamwork, adaptability, and thoroughness in quality control and data validation.

Professional with strong foundation in verification processes, ensuring accuracy and compliance. Skilled in data analysis, problem-solving, and quality assurance. Reliable team collaborator, adaptable to changing needs, and focused on achieving results. Prepared to bring precision, integrity, and effective communication to role.

Overview

21
21
years of professional experience

Work History

Verification Specialist

Truckstop
03.2023 - 11.2024
  • Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
  • Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
  • Reduced errors in documentation by thoroughly cross-checking data against established parameters.
  • Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.

Registrar

Saint Alphonsus Medical Center
04.2016 - 02.2020
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Updated computer system with latest information to keep records current and accurate.
  • Developed and implemented registration policies, procedures and timelines for smooth administration processes.

Loan Officer

Sterling Bank
03.2004 - 03.2016
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed strong relationships with customers through high levels of customer service.

Education

High School Diploma -

Ontario High School
Ontario, OR
05-1995

Skills

  • Identity verification
  • Document verification
  • Background checks
  • HIPAA compliance
  • Insurance billing
  • Account maintenance
  • Data entry and review
  • Fraud detection
  • Customer service
  • Attention to detail
  • Data entry proficiency
  • Prior authorization processing
  • Insurance coverage verification
  • Data review

Timeline

Verification Specialist

Truckstop
03.2023 - 11.2024

Registrar

Saint Alphonsus Medical Center
04.2016 - 02.2020

Loan Officer

Sterling Bank
03.2004 - 03.2016

High School Diploma -

Ontario High School
Sonia Morin