Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Sonia Munoz

Niles,IL

Summary

To be positioned in a challenging role that has directive relevance to the company’s business processes and adds immense value to the growth of the business. To be able to deploy most of the technical, managerial, and business knowledge, developed and strengthened by experience and education.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Teaching Assistant

Everbrook Academy
02.2024 - Current
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
  • Completed daily reports on attendance and disciplinary performance.
  • Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
  • Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
  • Adapted teaching methods to accommodate remote learning, ensuring continuity of education during challenging times.
  • Provided feedback on student's work, guiding improvements and encouraging continuous learning.
  • Managed classroom technology, enabling seamless integration of digital resources into teaching.
  • Participated in professional development workshops, staying current with educational best practices.
  • Coordinated with parents and teachers to discuss student progress and address concerns.
  • Prepared educational materials to reinforce lesson content, aiding in better comprehension.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.

Program Manager

Right At School LLC
09.2021 - 02.2025
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Set classroom expectations
    • Communicateunicate with parentsResponseesponse to emails \
  • Daily curriculum



Area Manager, ABM

Amazon SIL2, SIL3, DIL4, HCH2, DXH1
02.2023 - 07.2023
  • Ensure all Amazon rules and regulations are in compliance.
  • Ensure company standards are met in compliance with the operations and servicing contractual obligations to customers within specified budget of labor and expense.
  • Assists in preparation of billing amount and invoice backup requirements according to Sarbanes-Oxley Accounting specifications.
  • Ensure subordinates provide proper supply levels to all accounts within supply expense budget given. No discretionary spending without PRIOR approval of branch management.
  • Reviews daily labor for assigned District. Assumes responsibility for properly educating supervisors on payroll procedures.
  • Responsible for adhering to and enforcing established company policy and making sure assigned subordinates do likewise.
  • Contact (when necessary) customers to ensure services meet service contract requirements and ensure customer retention.
  • Work consistently toward securing sales.
  • Understand and use proper personnel management skills to resolve problems with employee and supervisory personnel.
  • Carry out both positive recognition and disciplinary action as needed. Train subordinates as needed.
  • Maintain business in line with branch financial goals by managing job budgets and costs associated to area of direct responsibility. Assumes responsibility for supervisor vacation and holiday replacement coverage.
  • Assists in Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies. Ensure that company policy and all safety requirements are administered properly. Ensure both you and your Supervisors investigate immediately (24 hours) and thoroughly all work-related accidents.
  • Responsible for reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims. Assists in reviewing workers compensation claims relevant to area of responsibility to ensure proper handling.
  • Assists in branch supply systems /order supplies.
  • Assists Branch Manager in equipment audits and purchasing.
  • Perform all other duties as assigned or requested.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.

Head Shift Lead

ABM
08.2019 - 11.2022
  • Creating workflow scheduled to contracted SOW
  • Completed payroll in Blue Force for each site
  • Handling assessments of improvement for each site location
  • Training employees on Forklift certifications for each site
  • Training employees on day-to-day safety topics
  • Evaluating each job function in warehouse to insure employees have proper PPE gear and the correct janitorial tools to complete job
  • Creating Macro and Time studies to ensure SOW job functions are completed on time
  • Ordering Janitorial supplies for each site
  • Working with upper management on equipment upgrade need for each site
  • Coordinating trailer pick up for cardboard and pallet with CSRs to insure available empty trailers on site
  • Create schedules for each work week

Special Projects

ABM
08.2019 - 11.2022
  • Responsible for business operations project (s) including development of projects and objectives, leading project initiatives, coordinating resources and staffing involvement, providing oversite and direction, and ensuring project completion. Business operations projects and assignments may involve, but not limited to, such areas as management, business development, contract, and functional management, proposal support and other areas.
  • Enhancing business performance, labor cost reduction and supply cost reduction
  • Assist with the development and execution of annual business plan, while looking for new ways to improve operations
  • Providing coaching, counseling, and direction to employees to insure their continued professional growth and development
  • Create and roll out defined processes and SOP’s
  • Manage work allocation, training, performance evaluations and the building of an effective and efficient team dynamic
  • Establishing and implementing short- and long-term goals, objectives, and operational procedures
  • Coordinated monthly and/or quarterly budget and operational reviews with district manager
  • Coordinate monthly safety training to insure employees are up to safety standard to facility requirements
  • Coordinate with HR for hiring process including creation of job requisition, interviewing candidates, filling out the appropriate company documentation for employment and work with airport operations for SIDI badging process for Rockford site.

Shift Lead, ABM

Amazon MDW5
02.2019 - 08.2019
  • Oversee cleaning crew
  • Report issues to area manager
  • Scheduling shifts
  • Training new employees
  • Problem solving
  • Keeping facility closets stocked and organized
  • Assuring all tasks are being completed on time and date required by client or manager.
  • Assist cleaning crew where help is required
  • Detail cleaning
  • Proper use and upkeep of cleaning tools and scrubbers

Store Manager

Western Crowns
03.2013 - 08.2019
  • Recruit and Hire staff
  • Ordering new merchandise, and restocking
  • Maintaining a clean organized store
  • Setting up displays
  • Customer service
  • Payroll
  • Use of Microsoft office (Excel, word, PowerPoint)
  • Meeting with merchants
  • Keeping a healthy work environment
  • Shift scheduling
  • Review Invoices
  • Training employee on sales floor

Education

GED -

Oakton Community College
Des Plaines, IL
11-2024

Associate Degree in Nursing - Echocardiography

Oakton Community College
Des Plaines, IL
08.2029

Skills

  • Great Communication skills
  • Problem solving
  • Perseverance and motivation
  • Bilingual (Spanish, English)
  • Leadership
  • Organization
  • Time management
  • Ability to work under pressure
  • Microsoft, Excel, Power point
  • Effective communication
  • Supervising student activities
  • Stress management
  • Student engagement
  • Classroom preparation and maintenance
  • Friendly and outgoing
  • Verbal and written communication
  • Maintaining safe environments
  • Attention to detail
  • Strong work ethic and dependable
  • Organizational and planning skills
  • Collaboration and teamwork
  • Caring and empathetic demeanor
  • Punctual and dependable
  • Microsoft office
  • Flexible work schedule

Accomplishments

  • Created Right at School afterschool program, which grew 20% year-over-year.
  • Helped train 10 new teaching assistants and teaching aides.
  • Supervised team of over 100 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Gain 5 new Amazon accounts in my time with ABM, for cleaning services.

Certification

  • First Aid training 2025

Languages

Spanish
Native or Bilingual

Timeline

Teaching Assistant

Everbrook Academy
02.2024 - Current

Area Manager, ABM

Amazon SIL2, SIL3, DIL4, HCH2, DXH1
02.2023 - 07.2023

Program Manager

Right At School LLC
09.2021 - 02.2025

Head Shift Lead

ABM
08.2019 - 11.2022

Special Projects

ABM
08.2019 - 11.2022

Shift Lead, ABM

Amazon MDW5
02.2019 - 08.2019

Store Manager

Western Crowns
03.2013 - 08.2019

GED -

Oakton Community College

Associate Degree in Nursing - Echocardiography

Oakton Community College

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