Sonia Murillo
Pasco,WA
Summary
Accomplished Program Specialist III at Community Action Connections, adept in data management and office administration, significantly enhanced program effectiveness through meticulous data analysis. Expert in eligibility determination and skilled in fostering client relationships, demonstrated exceptional problem-solving abilities and confidentiality handling. Proven track record in improving operational efficiencies and client satisfaction.
Overview
17
17
years of professional experience
Work History
Program Specialist III
Community Action Connections
09.2008 - Current
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Worked closely with benefits providers to resolve eligibility errors.
- Interviewed prospective clients to obtain data regarding financial resources and needs, physical conditions of insured.
- Prepare and maintain report report logs and and dissemination of information on an ongoing basis.
- Problem solves within the databases and spreadsheets without compromising the integrity of the information.
- Point of contact for database inquires and liaison to agency technical support staff.
Receptionist
United Finance Company
10.2007 - 09.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Conducted thorough credit checks for loan applicants.
- Analyzed credit reports to assess applicant creditworthiness, identifying potential risks and verifying financial information.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Skills
- Office Administration
- Report Preparation
- Eligibility Determination
- Scheduling proficiency
- Data management familiarity
- Data Entry Software
- Application Processes
Languages
Spanish
Native or Bilingual
Timeline
Program Specialist III
Community Action Connections
09.2008 - Current
Receptionist
United Finance Company
10.2007 - 09.2008
Similar Profiles
Rosie PerezRosie Perez
Teacher's Assistant at Nueces County Community Action Community Action AgencyTeacher's Assistant at Nueces County Community Action Community Action Agency
Ruhi SharmaRuhi Sharma
Early Childhood Educator at Navera Community ConnectionsEarly Childhood Educator at Navera Community Connections
Sunaina Ale MagarSunaina Ale Magar
INTERN at Whittlesea Community ConnectionsINTERN at Whittlesea Community Connections
Jennifer HallmanJennifer Hallman
Certified & Registered Behavior Technician at Behavior Specialist of WashingtonCertified & Registered Behavior Technician at Behavior Specialist of Washington
Javier GuzmanJavier Guzman
Welder/Fabricator at CRF MetalworksWelder/Fabricator at CRF Metalworks