Sonia Navarrete
Tempe,AZ
Summary
Proven to excel in fast-paced environments, I leveraged my problem-solving and organizational skills at Academy Fire Protection to enhance team productivity and customer satisfaction. My friendly demeanor and effective communication fostered positive outcomes, significantly contributing to operational efficiency and client relations. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
18
18
years of professional experience
Work History
NCSR
Academy Fire Protection
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cashier
Lowes Home Improvment
10.2022 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Order Fulfillment Associate
Chewy Fulfillment
12.2022 - 03.2023
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
Disclosure Specialist
Fairway Independent Mortgage
08.2020 - 11.2022
- Expedited client onboarding by swiftly preparing and delivering required disclosure documents.
- Assisted clients in understanding their obligations under applicable regulations, offering clear explanations of processes and requirements.
- Conducted regular audits of disclosure records to identify areas for improvement or potential issues requiring attention.
Front Desk Supervisor
Ross Dress for Less
10.2012 - 03.2020
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Operated cash register for cash, check, and credit card transactions
- Stocked, tagged and displayed merchandise
- Prepared accurate bank deposits by reconciling daily sales reports with cash receipts.
- Audited daily cashier transactions
NCSR
Schenker Logistics
10.2006 - 06.2014
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Tracked orders and notified customers of status or potential delays.
- Prepared and presented reports to management on logistics performance.
Education
No Degree -
Oxnard College
Oxnard, CAHigh School Diploma -
Hueneme High School
Oxnard, CA07.1991
Skills
- Computer Literate
- Customer Service
- Attention to Detail
- Microsoft Office Suite(Word, Excel, PowerPoint, Outlook)
- Excellent Communication
- Data Entry
- Proficient in 10Key
Languages
Spanish
Native or Bilingual
Timeline
NCSR
Academy Fire Protection
02.2023 - Current
Order Fulfillment Associate
Chewy Fulfillment
12.2022 - 03.2023
Cashier
Lowes Home Improvment
10.2022 - 08.2024
Disclosure Specialist
Fairway Independent Mortgage
08.2020 - 11.2022
Front Desk Supervisor
Ross Dress for Less
10.2012 - 03.2020
NCSR
Schenker Logistics
10.2006 - 06.2014
No Degree -
Oxnard College
High School Diploma -
Hueneme High School
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