Sonia Navarrete
Midland,TX
Summary
Dynamic retail professional with extensive experience at Versona, excelling in customer service and cash handling. Proven ability to enhance customer engagement and streamline operations, resulting in improved satisfaction levels. Recognized for training new team members and fostering a collaborative environment, ensuring reliability and professionalism in all interactions.
Overview
2026
2026
years of professional experience
Work History
Retail Cashier
Versona
2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Provided exceptional customer service to enhance shopping experience.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Monitored inventory levels at the register, assisting in stock replenishment as needed.
- Implemented best practices for cash management, reducing discrepancies during audits.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Assisted customers by answering questions and fulfilling requests.
Teacher
Discovery Teaching
08.2019 - Current
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a positive classroom environment promoting student participation and collaboration.
- Utilized educational technology tools to enhance interactive learning experiences.
- Assessed student progress through various evaluation methods, ensuring personalized feedback.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Cashier Team Lead
Comet Cleaners & Laundry
2012 - 2017
- Supervised daily operations of cashier team, ensuring efficiency and accuracy in transactions.
- Trained new cashiers on customer service protocols and cash handling best practices.
- Implemented inventory management processes to reduce discrepancies and improve stock accuracy.
- Resolved customer complaints effectively, maintaining high satisfaction levels and fostering loyalty.
- Monitored cash register operations, ensuring compliance with company policies and minimizing errors in financial reporting.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
Lee Highschool
MidlandSkills
- Customer service
- Flexible schedule
- Teamwork and collaboration
- Reliability and punctuality
- Problem-solving
- Workplace cleanliness
- Merchandise stocking
- Order processing
- [Language] fluency
- Customer engagement
- Store opening and closing
- Cash handling
- Professionalism and courtesy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teacher
Discovery Teaching
08.2019 - Current
Retail Cashier
Versona
2023 - Current
Cashier Team Lead
Comet Cleaners & Laundry
2012 - 2017
Lee Highschool