Sonia Navarro
Summary
Dedicated and customer-focused bilingual pharmacy technician with a strong commitment to achieving exceptional levels of customer satisfaction and surpassing aggressive business objectives. Proven ability to quickly grasp new tasks and cultivate valuable customer relationships. Motivated leader with exceptional organizational and prioritization skills, consistently driving success in a fast-paced environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
AmPharm
01.2024 - Current
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Certified Pharmacy Technician
Valparaiso Professional Pharmacy
05.2022 - 01.2024
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Delivered medication daily to the patients homes and facilities
- Collected co-payments or full payments from customers.
Pharmacy Technician
CVS Pharmacy
09.2017 - 07.2022
- Receive written prescription or refill requests and verify that information is complete and accurate
- Managed inventory
- Establish or maintain patient profiles, including lists of medications taken by individual patients
- Answer telephones, responding to questions or requests
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
- Operate cash registers to accept payment from customers
Certified Pharmacy Technician
Gil Drugs
08.2018 - 01.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Reviewed and verified customer information and insurance provider information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Fagen Pharmacy
06.2008 - 09.2017
- Answer telephones, responding to questions or requests from doctors office, hospitals and patients
- Prepacked bulk medicines, fill bottles with prescribed medications, and type and affix labels
- Mix pharmaceutical preparations, according to written prescriptions
- Prepare and process DME paper billing to the medical insurance
- Initiate prior authorizations and follow up with medical providers
- Managed medication ordering and inventory
- Directed scheduling operations for technician team.
- Deliver medications or pharmaceutical supplies to patients
- Managed disposal of expired medicine
- Trained Technicians on data entry and billing
Pharmacy Technician
Walgreens Pharmacy
02.2003 - 06.2008
- Receive written prescription or refill requests and verify that information is complete and accurate
- Establish or maintain patient profiles, including lists of medications taken by individual patients
- Supply and monitor robotic machines that dispense medicine into containers and label the containers
- Maintain proper storage and security conditions for drugs
- Answer telephones, responding to questions or requests
- Mix pharmaceutical preparations, according to written prescriptions
- Prepare and process medical insurance claim forms and records
- Operate cash registers to accept payment from customers
Skills
- Exceptional Patient Care and Interaction
- Manage Inventory
- Process and Production
- Pharmacy ethics
- Efficient and Accurate
- Currency Management Expertise
Certification
Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Languages
Spanish
Full Professional
Timeline
Certified Pharmacy Technician
AmPharm
01.2024 - Current
Certified Pharmacy Technician
Valparaiso Professional Pharmacy
05.2022 - 01.2024
Certified Pharmacy Technician
Gil Drugs
08.2018 - 01.2020
Pharmacy Technician
CVS Pharmacy
09.2017 - 07.2022
Pharmacy Technician
Fagen Pharmacy
06.2008 - 09.2017
Pharmacy Technician
Walgreens Pharmacy
02.2003 - 06.2008
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