SONIA NEVAREZ
Modesto
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Client Service Manager
MedAmerica Billing Services, Inc.
07.2007 - Current
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Conducted training and mentored team members to promote productivity and accuracy of work.
- Collaborated with cross-functional teams for better service delivery and client experience.
- Nurtured long-term relationships with clients, fostering trust and business growth opportunities.
- Mentored staff members for career growth opportunities within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Billing Supervisor
MedAmerica Billing Services, Inc.
07.2005 - 06.2007
- Trained staff
- Performed monthly audits and provided feedback to employees
- Analyzed accounts receivable for proper action
- Communicated with internal and external clients
- Assigned and monitored work flow
Assistant Supervisor
MedAmerica Billing Services, Inc.
11.2000 - 07.2005
- Provided chairside training
- Assigned to special projects
- Researched credit balances and issued refunds
Education
Master of Arts - Business Administration
University of Arizona Global Campus
08-2023
Bachelor of Arts - Business Administration
University of Arizona Global Campus
06-2021
High School -
Modesto High School
Modesto, CAA.A. - Business Administration
Modesto Junior College
Modesto, CASkills
- Effective workflow management
- Research and due diligence
- Strong leadership
- Problem-solving
- Cross-functional collaboration
- Client services
Timeline
Client Service Manager
MedAmerica Billing Services, Inc.
07.2007 - Current
Billing Supervisor
MedAmerica Billing Services, Inc.
07.2005 - 06.2007
Assistant Supervisor
MedAmerica Billing Services, Inc.
11.2000 - 07.2005
A.A. - Business Administration
Modesto Junior College
Master of Arts - Business Administration
University of Arizona Global Campus
Bachelor of Arts - Business Administration
University of Arizona Global Campus
High School -
Modesto High School
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