Sonia Neyland
Chicago
Summary
My experience as a supervisor over a group, has allowed me to train staff on customer service and morale. I bring a positive attitude to the work place and express appreciation for the work staff does. I have a high belief that our customers are not only the people we serve but also the staff that helps make the group successful.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
28
28
years of professional experience
Work History
Patient Access Representative Lead
Rady Children's Hospital
San Diego
03.2018 - Current
- Call center scheduling and on-boarding new staff.
- Handle, create and change therapist schedules within the developmental services department. Maintain a record of all changes made and requested.
- Work with Epic and other applications to complete demographic and ensure schedules are filled.
- Verify insurance information, update funding department on changes and make outbound calls once referrals are ready to be scheduled.
- As one of the top schedulers, I have taken on the role of trainer.
- With over twenty five years in healthcare experience, I have patience and knowledge of processes and have been appointed as the top scheduling trainer.
Business Associate
Rush Copley Medical Center
Aurora
01.2010 - 03.2017
- Duties include, preregister upcoming appointments in a busy maternal fetal medicine office.
- Verify demographic information.
- Schedule appointments using several computer applications.
- Collect patient out of pocket and deductibles.
- Communicate between physician and patients.
Restaurant Manager
Rosati's Pizza
Oswego
01.2008 - 03.2017
- Oversea restaurant during peak rush hours through closing.
- Ensure restaurant is properly staffed.
- Ensure staff is abiding by the policies and guidelines per the Illinois department of health.
- Make sure food is at proper temperatures.
- Run nightly reports, balance drawers.
- Oversea catering orders and communicate with customers.
- Train newly hired staff.
Registration Supervisor
Lurie Children's Hospital
Chicago
01.1998 - 01.2008
- Audited registrations entered by call center staff for upcoming appointments.
- Trained new hires.
- Communicated insurance changes to staff.
- Answered incoming calls from clinics and kiosks.
Education
Diploma -
Carl Schurz High School
ChicagoSkills
- Computer literate
- Scheduling
- Epic
- Insurance Verification
- Medical Office Experience
- Medical Scheduling
- Medical Terminology
- Hospital Experience
- Clerical Experience
- HIPAA
- Microsoft Outlook
- Microsoft Word
- Phone Etiquette
- POS
- Supervising Experience
- Leadership
- Communication skills
- Customer service
Assessments
- Medical receptionist skills, Proficient, 05/01/22
- Verbal communication, Proficient, 05/01/22
- Customer focus & orientation, Proficient, 05/01/22
Personal Information
Authorized To Work: US
Timeline
Patient Access Representative Lead
Rady Children's Hospital
03.2018 - Current
Business Associate
Rush Copley Medical Center
01.2010 - 03.2017
Restaurant Manager
Rosati's Pizza
01.2008 - 03.2017
Registration Supervisor
Lurie Children's Hospital
01.1998 - 01.2008
Diploma -
Carl Schurz High School